Hotel Manager

KEY RESPONSIBILITIES:

Job Summary –

• Responsible for directing the day-to-day operations of the hotel, assisting the Managing Director in implementing hotel goals, strategies, etc., and fulfilling the Managing Director's duties in his/her absence. 

Essential Duties and Responsibilities – (Key Activities)

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments. 

• Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments 

• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.

• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action. 

• Interface with corporate officers in the execution of corporate goals. 

• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the 5 star status. 

• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives. 

• Establish annual objectives for Executives and Department Heads reporting to him or her. 

• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate. 

• Serve as Manager On Duty. 

• Interact in courteous and professional manner with all guests, associates and community members.

• Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties. 

• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks. 

• Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel. 

• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints. 

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. 

• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. 

• Maintain safety and cleanliness of work area. 

• All other duties as required.

Required Skills – 

• General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates.; ability to maintain associates and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and associates's  goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and coworkers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings

Qualifications –

• Four-year college degree or equivalent work experience.

• Licenses & Certifications:    None required.

Experience –

•    Minimum ten years hotel experience with at least five years experience at the Executive Level and experience in a minimum of three divisions of hotel operations.