Hotel Operations Manager

Job Description:

• As a General Manager, you will be responsible for executing the company's strategic vision of democratizing the joy of travel.
• You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business & profitability of the assets.
• While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network.
• This is a mission critical role that requires a perfect balance of delivering operational excellence, relationship management, and a business development mindset.

Key Responsibilities:

1) Operational Excellence

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks
• Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms
• Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards
• Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution
• Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms

2) Business Development & Growth

• Identify, evaluate, and onboard new hotel properties to expand the company's portfolio within the assigned area
• Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel
• Collaborate with the central business development team to oversee launch process of the signed properties

3) Sales & MICE

• Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio
• Identify and push sales POCs to close MICE deals for your portfolio properties
• Support pricing, promotions, and campaigns to drive business at the property level
• Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed

4) Team & Partner Management

• Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment
• Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
• Build strong relationships with hotel owners and partners to foster collaboration and long-term association