Organization- Hyatt Regency Koh Samui
Summary
Main Duties
Administration
- Ensure the proper handling and control of lost and found items.
- Values and preserves very good working relationships.
- Prudently balances resources and standards of service to meet the financial goals of the hotel, Hyatt Regency Standards and guest expectations.
- Ensures that Corporate Strategies, initiatives, communications and Associate Information pieces are appropriately communicated to associates in a timely manner.
- Exercises responsible practices and personal behaviour at all times, positively representing the hotel Team and Hyatt International.
- Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company.
Customer Service
- Excellent communication skills, a proactive problem solver. Attention to detail.
- Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of employees.
- Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.
- Positive can do attitude and flexible approach. Motivated, passionate and seeks opportunities to be multi-skilled and trained.
- Personally ensure compliance with all relevant Workplace Health & Safety and Occupational
Helath & Safety legislation, and related Hyatt Regency policies.
- Good health physically fit. Good personal grooming and personal presentation.
- Understands and respects local cultural, able to adapt to changing environment.
Operational
- Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.
- Organize equipment for daily tasks, including trolley, personal equipment & chemicals.
- Report any odd occurrences, carpet cleaning requirement, pest infestations, etc. to Team Leader
- Reports complaints or problems to Team Leader / Housekeeping Manager if no immediate solution can be found.
- Ensures a high level of product knowledge of hotel and local area.
- Ensures a high level of customer service is consistently maintained.
- Ensures a high level of security consciousness in his/her assigned area.
- Ensures the Team Leader / Housekeeping Manager is kept fully aware of any relevant feedback from either customers or other departments.
- Complies with the Hotel policies and procedures relating to Housekeeping.
- Complies with all systems and procedures as laid down by the Hotel Manager.
- Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
- Clean and maintain corridors, service-guest lifts, stairways, ice machine louvers, service areas and pantries.
- Sort, count, fold, mark, or carry linens to the linen trolley.
- Replenish es supplies such as drinking glasses and writing supplies.
- Sweeps, scrubs, and vacuums floor.
- Do project/special cleaning as assign.
- Cleans rugs, carpets, upholstered furniture, and draperies.
- Empties wastebaskets.
- Cleans the bathroom, windows, mirrors, fixtures and equipment.
- Transports trash and waste to disposal area.
- Replenishes bathroom supplies.
- Report maintenance issues to Team Leader.
- Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
- Reports missing and damaged hotel property.
- Reports and turns in all Lost & Found items as per Hotel Lost and Found policy.
- Handles keys and ensures Security policies are adhered to.
- Cleans and maintains all supplies, equipment, storage rooms and service areas.
- Do turndown and touch up of rooms.
- No use of personal mobile phone in public spaces, neither during on the job.
Other Duties
- Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Exercises responsible behavior at all times and positively representing the hotel management team and Hyatt International.
- Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
- Maintains high personal standards of timekeeping, always present for duty as scheduled
- Attends and participates in Briefings/Meetings as required
- Is always willing to learn and willing to teach others
Qualifications
- Supports the housekeeping team by delivering supplies, linens, and amenities to guest rooms and storage areas.
- Assist in maintaining inventory, restocking housekeeping carts, and responding to guest requests in a timely manner.
- To ensure that housekeepers have all necessary materials to maintain clean and comfortable guest rooms.
