Job Description
PRIMARY RESPONSIBILITIES:
- Ensure security of any assigned keys and beeper
- Organize work duty priorities.
- Stock linen carts with clean linen and supplies. Transport linen carts to
- Floor closets and neatly stock according to diagram.
- Maintain cleanliness and organization of floor closets; remove trash, wipe down
- Shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Remove all dirty linen from assigned Room Attendants carts and closets.
- Transport to dish room glass washer and wash glasses. Return clean and capped glasses to floor closets in racks.
- Clean designated areas with proper chemicals, tools and equipment:
- Guest room floor corridors
- Floor closets
- Service corridors
- Elevators, tracks and landings
- Guest laundry room
- Guest vending areas
- Stairwells
- Check under furniture for debris and remove if present.
- Inspect condition of all furniture for tears, rips and stains and report damages to
- Supervisor. Dust and polish all woodwork.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of planters and plants; remove debris, polish planters.
- Remove dust, dirt, marks and fingerprints from doors and door frames.
- Remove stains, scuff marks, and dust from baseboards, ledges and corners.
- Polish all brass surfaces to a high gloss.
- Remove trash; debris and cobwebs from balconies/patios.
- Empty vacuum cleaner bags, replace and clean machines.
- Transport guest laundry and dry cleaning to correct guest rooms.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items to the Supervisor.
- Handle guest complaints to ensuring guest satisfaction.
- Ensure confidentiality of hotel guests.
- Ensure security of guest room access and hotel property.
- Successful completion of the training/certification process.
Administrative Responsibilities
- Install cleaned or new drapes.
- Make up cribs and rollaway beds; transport to designated rooms.
- Turn mattress and box springs according to rotation schedule.
- Stock Housekeeping department supplies.
Others
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
Accountabilities
- Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
- Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
- At least High school diploma
- No experienced is welcome
- Knowledgeable in Housekeeping operation and cleaning methods will be an asset
- Ability to communicate basic English
- Detail-oriented and posses pleasant personality with good communication and interpersonal skills
