HR Business Partner

Role Summary

The Human Resources Business Partner (HRBP) acts as a strategic and operational partner to retail store teams, supporting people initiatives that drive engagement, performance, and business results. This role works closely with store management and head office to ensure HR policies, talent strategies, and employee experience are effectively implemented across stores.

Key Responsibilities

• Partner with store management to support all HR topics including employee relations, engagement, retention, and performance management.
• Drive HR operations such as workforce planning, rostering, headcount control, absenteeism management, and compliance with labor laws and company policies.
• Lead and support talent acquisition activities including manpower planning, recruitment, interviewing, and talent pipe lining.
• Support training and development initiatives, including on-boarding, performance reviews, succession planning, and internal talent development.
• Analyze HR and business KPIs (e.g. turnover, productivity, manpower costs) and recommend actions to optimize resources.
• Act as a communication bridge between head office and stores, ensuring clear, consistent two-way communication.
• Support health & safety, employee well being, and a positive, inclusive work environment in line with company values.
• Collaborate with Retail, CX, Training, Payroll, and other stakeholders to support store performance and customer experience.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Experience in HR Business Partnering or HR operations, preferably in retail or multi-site environments.
• Strong knowledge of local labor laws and HR best practices.
• Ability to analyze data, manage multiple priorities, and work in a fast-paced environment.
• Strong communication, stakeholder management, and problem-solving skills.
• Willingness to travel for regular store visits.