Join Our Team and Make a Difference in People Operations
We are looking for a passionate, people-focused, and business-oriented HR Business Partner - Wholesale Operations (AEC Workforce) to support our growing store operations workforce across Makro stores.
In this role, you will be the key HR partner responsible for managing and supporting our AEC workforce, particularly employees from Laos and Myanmar, who play critical roles in store operations such as O2O Pickers, Fresh Food Crew, Ready-to-Eat Station Staff, and other frontline operational positions.
You will work closely with Store Management, Operations Leaders, and Recruitment teams to ensure excellent workforce planning, employee engagement, compliance, and seamless HR support that enables operational success.
What You'll Do
Strategic HR Business Partnering
- Serve as the primary HR partner for store operations teams managing AEC employees.
- Partner with Store Managers and Operations Leaders to address workforce challenges and staffing requirements.
- Develop and execute people plans to support recruitment, retention, employee engagement, and workforce productivity.
- Provide guidance and recommendations on labor management, workforce optimization, and employee relations.
AEC Workforce Management
- Support the end-to-end employee lifecycle for AEC employees, including onboarding, orientation, engagement, and retention initiatives.
- Coordinate with internal stakeholders to ensure compliance with work permit, visa, and employment requirements.
- Act as a trusted advisor to store management regarding cross-cultural workforce management.
- Foster a positive and inclusive work environment for multinational employees.
Recruitment & Workforce Planning
- Work closely with Talent Acquisition teams to fulfill manpower requirements
- Monitor workforce demand and staffing levels to ensure stores are adequately resourced.
- Support regional recruitment activities and workforce planning initiatives.
Employee Relations & Compliance
- Handle employee relations matters and provide guidance on disciplinary processes and workplace issues.
- Ensure compliance with company policies, labor regulations, and employment requirements relating to foreign workers.
- Support investigations, conflict resolution, and grievance handling when required.
- Promote employee well-being and a positive workplace culture.
HR Analytics & Operational Excellence
- Monitor key HR metrics such as headcount, vacancies, turnover, absenteeism, productivity, and retention.
- Analyze workforce trends and identify opportunities for improvement.
- Provide regular reporting and insights to business leaders to support decision-making.
- Drive continuous improvement initiatives that enhance employee experience and operational efficiency.
What We're Looking For
- Bachelor's degree or higher in Human Resources, Business Administration, Psychology, Political Science, Industrial Relations, or related fields.
- Minimum 3-5 years of HRBP, HR Operations, Employee Relations, Talent Acquisition, or HR Generalist experience.
- Experience supporting large-scale operational, retail, wholesale, logistics, manufacturing, or service workforces is highly preferred.
- Experience managing foreign workers or multicultural workforces is an advantage.
- Good understanding of labor laws, employee relations, and workforce compliance.
- Strong stakeholder management and communication skills.
- Ability to work effectively with employees from diverse cultural backgrounds.
- Strong problem-solving, analytical, and organizational skills.
- Willingness to travel to stores within assigned areas.
Why Join Us
· Partner directly with business leaders to drive operational success
· Play a key role in managing and developing a diverse multinational workforce
· Opportunity to contribute to the growth of Makro's store operations across Thailand
· Dynamic environment with strong career development opportunities
Apply now and help build a high-performing, engaged, and inclusive workforce across our store operations network.
