About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are:
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we'll make travel better.
Job Scope
The HR & Administration Manager is responsible for managing the full spectrum of human resources and administrative functions for the new lounge in Thailand airport. This includes manpower planning, recruitment, payroll, employee relations, compliance with Thai labor laws, training coordination, and day-to-day office administration. The role ensures operational HR efficiency, supports a positive workplace culture, and acts as a liaison between the local lounge, regional management, and Regional HR Manager.
Job Responsibilities
General Responsibilities
- Uphold the Company's policies, code of conduct, and operational procedures at all times.
- Act as a trusted advisor and liaison between lounge operations and the regional/headquarters HR teams.
- Exercise due care in matters of occupational health & safety and support the Company's compliance efforts.
- Maintain confidentiality and avoid conflicts of interest, ensuring integrity and ethical conduct in all activities.
Human Resources Management
- Manage end-to-end HR operations including recruitment, onboarding, offboarding, performance management, employee engagement, and disciplinary actions.
- Monitor and maintain updated employee records, including contracts, payroll records, attendance, and leave administration.
- Ensure adequate staffing levels in line with operational needs, working closely with department heads on workforce planning and rostering.
- Provide timely updates to management on HR matters such as promotions, resignations, recruitment needs, or employee grievances.
- Support the training and development of staff in collaboration with Lounge Management and the Regional HR Manager.
- Champion employee relations, fostering a positive workplace culture while ensuring labor law compliance.
- Supervise the HR & Admin staff and provide coaching and task direction. (if any)
Administration Management
- Oversee all administrative functions to support day-to-day lounge operations, ensuring smooth coordination between departments.
- Maintain an accurate and efficient filing system for all administrative and HR-related documents.
- Liaise with local suppliers for administrative procurement and support contract negotiations to secure favorable terms.
- Coordinate local licenses, insurance renewals, and vendor contracts.
Payroll & Attendance
- Ensure accuracy of payroll inputs including attendance, overtime, and leave.
- Work with the finance/payroll team/outsourced payroll team to ensure timely and accurate salary disbursement and statutory contributions.
- Ensure accurate preparation of monthly payroll records, working closely with external vendors or GSC payroll teams.
- Maintain up-to-date and accurate records of rosters, OT, leave balances, and attendance.
- Coordinate statutory filings and ensure timely submission of social security and tax documentation.
Reporting & Communication
- Report regularly to regional HR manager on HR and admin matters.
- Participate in scheduled HR calls or operational meetings.
- Escalate staffing, compliance, or morale issues in a timely manner.
Projects & Other Duties
- Lead or participate in local HR/admin-related projects, including lounge opening support.
- Manage allocated project budgets effectively and report progress to relevant stakeholders.
- Undertake other duties assigned by superiors as needed.
Job Requirements
- Bachelor's degree in Human Resources Management, Business Administration, or a related field
- At least 5 years of progressive HR experience, with 23 years in a managerial or supervisory capacity, preferably within hospitality, or lounge operations, aviation services, or a fast-paced operational environment.
- Solid knowledge of Thailand Labor Law, social security, and statutory compliance and HR compliance requirements.
- Practical understanding of HR best practices in recruitment, performance management, employee relations, and payroll.
- Familiarity with HR documentation, HR work processes
- Fluent in Thai (both written and spoken).
- Proficient in English for business communication
- Proficient in MS Office (especially Excel, Word, PowerPoint).
- Experience with payroll systems or HRIS will be preferred.
- Strong interpersonal and communication skills.
- High level of integrity and confidentiality.
- Problem-solving and multitasking
- Culturally sensitive and adaptable in a regional/Group setup
