About KAIA Koh Phangan
KAIA Koh Phangan is an ultra-luxury beachfront resort on the northeastern coast of Koh Phangan, Thailand. It is the island's first high-end tented resort, offering immersive outdoor hospitality in a natural setting with ocean views and sustainable design.
About the Role
We are seeking an experienced Human Resources Manager to build, lead, and manage the resort's HR function during the pre-opening and operational phases.
Key Responsibilities
1.Pre-Opening
- Implement the approved manpower plan and organizational structure for pre-opening, soft opening, and full operation.
- Lead pre-opening recruitment, including sourcing, interviewing, selection, and hiring in collaboration with Department Heads and Corporate HR.
- Ensure employees understand the brand, service philosophy, sustainability commitments, and health & safety standards.
- Implement and adapt Group HR policies and procedures to the resort context in compliance with Thai labor laws.
- Establish and maintain HR systems (HRIS, time & attendance, payroll interface, personnel records).
- Prepare, monitor, and control the pre-opening HR budget.
- Coordinate with third-party providers on employee benefits and support HR-related OS&E setup and inspections.
2.Resort Operations
- Oversee all HR operations, ensuring compliance with Thai employment legislation, including contracts, work rules, working hours, leave, and termination.
- Manage work permits and visa processes for expatriate employees.
- Partner with Finance and Corporate HR to ensure accurate payroll and HR-related accruals.
- Implement and manage performance management processes.
- Lead employee engagement, communication, and recognition initiatives.
- Handle employee relations, grievances, and disciplinary cases in a fair and legally compliant manner.
- Maintain accurate and confidential HR records and personnel files.
- Support workforce planning and ensure rosters and overtime comply with labor law.
- Lead or co-lead Health & Safety / Welfare Committee activities.
- Track and analyze HR metrics and report to Resort Manager and Corporate HR.
- Support CSR and sustainability initiatives, including community engagement and local hiring.
Education
- Bachelor's degree in Human Resources Management, Business Administration, or related field.
Experience
- Minimum 7 years of progressive HR experience, with at least 3 years in a leadership role in a hotel or resort environment.
- Pre-opening experience is a strong advantage.
- Thai speaking, able to work closely with Thai authorities and local stakeholders.
Skills
- Strong knowledge of Thai labor law, social security, and immigration/work permit processes.
- Excellent communication skills in Thai and English.
- Proficient in HRIS, payroll systems, and MS Office.
- Strong leadership, problem-solving, and conflict resolution skills.
- High level of discretion and ability to handle confidential information.
- Adaptable and resilient in a pre-opening environment.
Personal Attributes
- High emotional intelligence and strong listening skills.
- Culturally sensitive and respectful of diversity.
- Hands-on, professional, and aligned with KAIA's values of quality, integrity, sustainability, and community.
