Human Resources Manager

About KAIA

KAIA is a portfolio of luxury outdoor resorts set in beautiful natural landscapes, built around connection to people, place, and a deeper sense of purpose.

Each KAIA destination feels alive, shaped by its surroundings, and defined by local stories and culture. Designed for the modern traveler seeking freedom, authenticity, and exploration, every resort brings together nature, wellness, and human connection in a way that feels both alive and grounding.

KAIA Koh Phangan

Set along the northeastern coastline of Koh Phangan, KAIA's flagship is a beachfront luxury tented resort where nature, wellness, and shared connection come together through movement, ritual, and dining.

Recognized by Condé Nast Traveler as one of the Most Exciting Hotel Openings of 2026, KAIA Koh Phangan is owned and operated by Bound and Beyond, the team behind Four Seasons Hotel Bangkok at Chao Phraya River and Capella Bangkok, ranked #2 and #3 among the World's 50 Best Hotels in 2025.

Our People

We are building a team of people who value presence, care, and genuine human connection. At KAIA, hospitality is shaped by how people make others feel through collaboration, intention, and shared experiences rooted in nature, wellness, and community.

Whether behind the scenes or guest facing, every role contributes to creating an environment that feels thoughtful, welcoming, and connected to its surroundings.

We're looking for people who are excited to help build something intentional, contribute ideas, and grow with us from the ground up.

About the Role

We are looking for an experienced Human Resources Manager to lead and shape the people function at KAIA Koh Phangan through both pre-opening and operational phases. This role is responsible for building thoughtful HR foundations, supporting team culture and engagement, and ensuring people practices align with Thai labor law, operational needs, and the spirit of KAIA.

Key Responsibilities

Pre-Opening

• Lead recruitment and hiring in partnership with Department Heads and Corporate HR to support pre-opening, soft opening, and full operations.
• Implement the approved manpower plan and organizational structure.
• Support onboarding and orientation to ensure employees understand KAIA's culture, service philosophy, wellness focus, and sustainability commitments.
• Adapt and implement Group HR policies and procedures in compliance with Thai labor law.
• Establish HR systems, personnel records, payroll coordination, and attendance tracking processes.
• Manage the pre-opening HR budget and coordinate employee benefits and HR-related setup activities.

Resort Operations

• Oversee daily HR operations, ensuring compliance with Thai employment legislation and internal policies.
• Manage employee relations, disciplinary matters, and grievance handling with fairness, care, and professionalism.
• Support payroll coordination, workforce planning, and labor law compliance related to working hours and overtime.
• Oversee visa and work permit processes for expatriate employees.
• Lead performance management, employee engagement, communication, and recognition initiatives.
• Maintain accurate and confidential employee records and HR reporting.
• Support Health & Safety, welfare initiatives, CSR activities, and local community engagement.

Qualifications & Experience

• Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• Minimum 7 years of progressive HR experience, including at least 3 years in a leadership role within a hotel or resort environment.
• Pre-opening experience is highly preferred.
• Strong understanding of Thai labor law, social security, and immigration/work permit processes.
• Native Thai speaking and able to professional in English.
• Proficient in HRIS, payroll systems, and Microsoft Office.