Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for developing and executing a comprehensive human resources strategy that supports the company's long-term business objectives and culture. As a
Human Resources Manager, you're not just leading the hotel's HR function – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Lead HR strategy and operations: Develop and execute HR strategies aligned with the hotel's business objectives, ensuring compliance with corporate HR policies and local regulations
- Drive talent acquisition and workforce planning: Oversee recruitment, onboarding, and workforce planning to attract and retain top talent while optimizing labor costs
- Develop and engage talent: Oversee training programs, performance evaluations, and succession planning to support career growth and leadership development
- Manage team member relations: Guide employee relations, conflict resolution, and labor contract compliance, including grievance handling and negotiations
- Oversee HR policies and compliance: Establish and enforce HR policies, ensuring adherence to employment laws, wage and benefit administration, and workplace safety regulations
- Support financial goals: Develop and manage the HR budget, ensuring efficient use of resources while supporting hotel operations
- Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- Extensive HR experience across key functions—recruitment, training, performance management, and employee relations.
- Bachelor's degree or higher in Human Resources, Business Administration, or related field.
- Strong understanding of labor laws, employment regulations, and compliance standards.
- Commitment to professional ethics, confidentiality, and transparent practices.
- Proven ability to lead HR teams and influence organizational culture.
- Familiarity with HRIS systems and other HR-related software.
- Excellent interpersonal and strategic communication abilities.
- Able to adapt to a dynamic hotel environment and support operational needs.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
About The Team
How We'll Help You Thrive
Benefits
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
