Human Resources Manager

Company Description

KAIA is a portfolio of luxury outdoor resorts in exceptional destinations immersed in nature. Each property carries its own distinct sense of style, offering a contemporary interpretation of local traditions while celebrating barefoot living, togetherness, and a relaxed approach to luxury. Our resort is designed as intimate spaces for unhurried gatherings and immersive experiences.

Our Story

Working hand in hand with local teams and partners, we are driven by genuine hospitality and a commitment to conscientious, sustainable luxury. We strive to create places rooted in heritage, where guests can discover the character and culture of each destination at a gentle, unhurried pace. Inspired by our own journeys, KAIA is the expression of our personal experiences and ideas, and our desire to contribute something meaningful to the world of travel. We invite you to share our passion for discovering the places we visit through their people, stories, and traditions.

Koh Phangan, Thailand

Set on a crescent-shaped stretch of coastline framed by low, forested hills, KAIA Koh Phangan is surrounded by lush tropical greenery, soft white sand, and clear blue waters. Conceived as an intimate, high-end hideaway, the resort is reserved exclusively for in-house guests and offers a refined yet relaxed hospitality experience. KAIA Koh Phangan is a place to step away from day-to-day demands, reconnect with nature, and return to oneself.

Role: Human Resources Manager

Location: KAIA Koh Phangan, Thailand

Status: Full-time, On-site (Pre-Opening)

The Human Resources Manager will lead the HR function for KAIA Koh Phangan during the pre-opening and opening phases. This role is responsible for recruitment, training, performance management, employee relations, and compliance with Thai labour laws, while ensuring that all HR practices reflect KAIA's values and brand culture. The Human Resources Manager will work closely with the General Manager and corporate HR to build a positive, engaged, and high-performing team.

Key Responsibilities Pre-Opening

• Implement and adapt corporate HR policies and procedures to the specific context of KAIA Koh Phangan, ensuring full compliance with Thai labour laws and regulations.
• Execute the pre-opening recruitment plan: sourcing, interviewing, and hiring candidates for all positions required before opening.
• Coordinate with corporate HR on the roll-out of the pre-opening training programme, ensuring all employees are trained on resort procedures, service standards, and KAIA brand values.
• Establish and maintain HR systems for:
• Employee data management
• Payroll and benefits administration
• Attendance and leave tracking
• Performance management and probation reviews
• Manage the pre-opening HR budget, monitor expenses, and report variances to corporate HR and the General Manager.
• Support the development of the resort's culture and engagement initiatives, ensuring alignment with KAIA's identity as a barefoot luxury brand.

Required Qualifications

Education

• Bachelor's degree in Human Resources Management, Business Administration, or a related field.

Experience

• Minimum 5 years experience in Human Resources.
• At least 2 years experience in a luxury or 5-star hotel is required.
• Pre-opening experience in hotels or resorts is a strong advantage.

Skills

• Strong computer literacy and excellent command of English.
• Strong communication skills in Thai (spoken and written).
• Proven ability to partner with and influence senior management.
• Strong problem-solving skills and a proactive, solution-oriented mindset.
• Ability to communicate and manage sensitive or difficult information with professionalism and empathy.
• Demonstrated leadership capabilities, with experience guiding and developing HR or operational teams.
• High level of adaptability and resilience in a dynamic pre-opening environment.

Personal Attributes

• High emotional intelligence, with a genuine interest in people and team development.
• Strong active-listening skills and cultural sensitivity, particularly in a multicultural workplace.
• Integrity, discretion, and a strong sense of responsibility.
• A sincere commitment to quality, guest-centric service, and the well-being of employees.

Application

Interested candidates are invited to submit an updated CV to: [Confidential Information]