Human Resources Manager

Duties and Responsibilities:

• Recruitment and workforce planning: Manage the recruiting, screening, interview and hiring process for all candidates in accordance with hotel policy and applicable laws. Partner with department heads on manpower planning, requisition control, hiring timelines, onboarding plans, and position coverage to support operational needs.
• Performance management and employee relations: Ensure all performance procedures and established standards are followed; coach and mentor managers to drive consistency and accountability. Establish discipline procedures, conduct training for managers and supervisors on policies and procedures, advise on employee relations matters, and counsel employees and managers in line with hotel standards.
• Compensation and benefits administration: Administer employee benefits in accordance with established procedures and maintain accurate records. Support salary and benefit administration, monitor changes impacting employee costs, and ensure documentation and communication are timely and accurate.
• HR reporting and analytics: Prepare and submit all bi-weekly, monthly and quarterly reports in a timely manner, including New Hires, Terminations, Worker's Compensation, Employee Status and Benefits. Maintain accurate HR data and produce regular dashboards on headcount, turnover, retention, absenteeism, vacancies, probation status and other key people metrics. The HR Manager must be able to calculate, validate, interpret and explain core HR metrics and trends, and escalate risks or opportunities with recommended actions.
• Employee engagement and culture: Coordinate employee relations, engagement activities and social events that strengthen morale, support communication, and reinforce The Standard culture and service mindset.
• Budget and labor cost support: Assist in preparing the annual Human Resources budget, track expenses against forecast, and support labor cost awareness through monitoring of headcount movement, vacancies, overtime-related people trends, and other payroll-impacting factors within the HR scope.
• HR operations support: Coordinate employee requests, questions and concerns with professionalism and confidentiality. Act as a reliable point of contact for HR processes, ensuring matters are followed through accurately and promptly.
• Compliance, documentation and audit readiness: Maintain employee files and HR records in compliance with local, state and federal laws, internal policies and brand standards. Ensure HR documentation is accurate, complete, audit-ready and properly retained. Support policy rollouts, HR audits, and process improvements to strengthen control and consistency.

Qualifications, Knowledge and Skills:

• Bachelor's degree or equivalent professional experience.
• Three (3) or more years of Human Resources experience, with at least two (2) years in a supervisory or managerial role.
• Background in hospitality or service-driven environments preferred.
• Strong knowledge of Thai labor laws, HR compliance requirements, and employee relations practices.
• Knowledge of benefits administration and general HR operations.
• Strong verbal and written communication skills in English and Thai..
• Ability to communicate clearly and effectively with guests, employees and management.
• Strong computer literacy, including confident use of Excel or similar tools for reporting and data analysis.
• Ability to multitask, work independently, partner with others, and promote an environment of teamwork.
• Working knowledge of budget preparation, cost controls, and HR metrics such as turnover, headcount, retention, absenteeism and related trend analysis.