Job HighlightThis is an excellent opportunity to contribute to the quality assurance of critical IT systems within a leading UN organization. The role offers exposure to a variety of technologies, collaboration with a global team, and the chance to leverage AI tools to enhance testing processes.
About The Group
The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.
Role Purpose
The QA Tester ensures the quality and reliability of UNOPS IT applications through comprehensive testing strategies, contributing to the successful delivery of projects and the efficiency of organizational operations. The role involves close collaboration with development teams and business stakeholders to identify and resolve defects, improve testing processes, and promote a culture of quality within the IT Group.
Functions / Key Results Expected
III. Functions / Key Results Expected
- Software testing
- Liaise with Product Managers and Solutions Designers to understand business and functional requirements for the purpose of test case creation
- Write and execute test cases for given requirements / user stories in a timely manner with high quality
- Perform end user testing based upon provided requirement specifications / user stories;
- Review and analyse users stories / use cases / requirements for validity and feasibility
- Provide continuous feedback (both written and verbal) to development team members, business analysts, product owners and end users in a clear and concise manner
- Identify and communicate test schedule or testing related risks to the QA Team Lead
- Test software using appropriate techniques and support data quality verification
- Adopt AI-powered solutions to assist in creating test plans, scenarios, and documentation
- Liaise with development team members to identify and reproduce bugs and errors identified by end users
- Execute all levels of software testing (System, Integration, and Regression) for UNOPS IT applications
- Work together with development team members and business analysts to understand the scope of the projects and provide objective feedback
- Act as a backup tester for other functional areas than the primary assigned
- Test automation and process improvement
- Support the implementation of automated software testing;
- Propose solutions for increasing testing efficiency and simplifying root cause analysis;
- Test design and execution tools that adapt to the increasing complexity of UNOPS IT applications
- Proactively identify risks and possible improvements for software testing processes and procedures
- Stay updated with guidelines, policy, documentation to better understand testing processes and best practices
- Knowledge Management
- Contribute to knowledge sharing activities from the QA team, identifying relevant successes and failures through which the team can benefit
- Support the continuing effective collaboration between ITG internal teams through proactive communication with all ITG personnel
- Assist in the development of documented, standard processes for QA
Education Requirements
Required
- Secondary school (or equivalent) with 6 years of relevant experience OR
- Bachelor's degree (or equivalent), preferably in Computer Science or Information Technology, with 2 years of relevant experience is required.
- Master's degree (or equivalent), preferably in Computer Science or Information Technology, with 1 years of relevant experience is required.
- QA testing certification.
Required
Experience Requirements
- Minimum 6 years of experience in the software industry working with software and web-based testing is required with secondary education (2 years in case of a Bachelor's degree or 1 year in case of a Master's degree).
- Experience with different types of tests and approaches to testing.
- Experience in test automation and SQL.
- Experience in writing high quality test cases, performing end user testing, documenting and communicating test results.
- Experience with, or a strong interest in, using Generative AI (like Claude, Gemini or Copilot) to assist in test case generation and execution.
Desired
- Exposure to one or more of the following business domains: Finance, Payroll, HR or Project Management.
- Experience with varying levels of testing/project complexity and understanding of different software methodologies or frameworks such as Waterfall, Agile or Prince2.
- Experience working in International Organizations.
- Existing/Current work permit for Thailand is required for this role.
