About The Team
To monitor payment channels, answer tickets, handle chargebacks, and engage in payment projects, such as new payment channels and process improvement.
Job Description
- Perform routine order processing such as KPI and performance reports and implement improvement plans in real-time to achieve operational targets.
- Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks.Contact the bank's PIC to clarify that liability must not be assigned to Shopee
- Understanding workflows for each payment channel and handling all incoming tickets and policy of the department
- Able to escalate issues and urgent matters to involve other teams.
- Complete ad-hoc tasks as requested by the department's management.
- Solving buyer and seller cs tickets related to credit card chargeback
- Work collaboratively with team members and independently manage assigned tasks.
Requirements
- Bachelor's Degree in Accounting, Finance, Economics and Business Administration
- Detail oriented
- Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
- Able to work independently and is a good team player
- Have a moderate level of English writing and communication skills
- Fresh graduates are welcome
