About The Team
This role is crucial for our Marketplace Operations team, specifically within Finance Ops. The primary responsibility involves preparing reports and performing reconciliation against our payment gateway (SPP) to ensure the correctness of money inflow and outflow. This includes generating meaningful and ready-to-use reports for Sea Finance for accounting purposes (e.g., DFR report, Offline report, SPP confirmation report) and supporting UAT processes and also this position is taking care of Inbound payment team which need to handle and monitor all inbound payment problem along with manage chargeback with all banks.
Job Description
For finance ops team lead
- Review and ensure reports and procedures are met with the organization's objectives, and regulatory requirements including accuracy of reconciliation reports
- To assist in the planning and execution of audits covering financial and operational related areas.
- Provide guidance and solutions for new business strategies covering business impact, financial impact and operational areas.
- Undertaking other assignments from time to time.
- Discussion and finding solutions with other team functions for all related to finance matters.
For Inbound payment team lead
- Prepare reports and perform analysis upon request
- Review reconcile transactions by comparing and correcting data of financial transactions
- Review payment and supporting documents to ensure the payment amount is accurate
- Work closely with the Customer Service team and other teams to solve customer issues
- Perform UAT testing related to payment and able to give the suggestion
- Participate in many important payment projects to find payment solutions, improve payment systems, and bring new payment features to the Shopee App to increase user's experience and system efficiency
- Create SOP (Standard Operating Procedures) for team members on new payment features and newly introduced / updated work process
- Support and find supporting evidence for credit card chargeback cases and establish a good relationship with acquirer banks
Requirements
- Bachelor's Degree in Accounting, Finance, Economics and Business Administration
- Detail oriented
- Basic knowledge of Microsoft Excel (E.g., Pivot, Vlookup) and Google Docs.
- Able to work independently and is a good team player
- Good command of written and spoken English
- At least 4+ years experience in Accounting, Finance
