Information Technology Manager

KEY RESPONSIBILITIES

• Lead and manage both in-house and outsourced IT teams to ensure consistent and efficient desktop and infrastructure support.
• Supervise day-to-day IT operations, ensuring seamless support and service delivery across the organization.
• Plan, execute, and manage IT infrastructure projects aligned with business priorities.
• Develop and implement long-term IT roadmaps and improvement plans.
• Manage external IT vendors to ensure contractual obligations and SLAs are met.
• Evaluate vendor performance and maintain strong working relationships.
• Provide technical guidance to subsidiaries and coordinate with their IT teams to align with group-wide IT strategies and standards.
• Identify, recommend, and implement IT systems and technologies to support business needs and improve operational efficiency.
• Review reports and lead investigations related to cybersecurity incidents, email gateways, security awareness programs, and outsourced IT functions.
• Monitor network performance and firewall/security alerts (Level 2) and determine appropriate escalation or mitigation actions.
• Provide Level 2 support for servers, infrastructure, and Office 365 environment.
• Oversee lifecycle management of IT hardware and software assets.
• Maintain an accurate IT asset register and manage periodic refresh of equipment to catch with technology.
• Develop and manage the annual IT budget, ensuring optimal cost efficiency and value.

REQUIRED QUALIFICATIONS

• Bachelor's degree in computer science, information technology or a related field.
• At least 3 years experience in people management skills and managing medium to large enterprise.
• At least 10 years experience in IT infrastructure, Cybersecurity and audit.
• Strong problem-solving and analytical abilities
• Excellent communication skills and the ability to work effectively across diverse cultures and locations
• Familiarity with IT security tools, infrastructure monitoring, and enterprise software platforms (e.g., Office 365, firewalls, network systems)
• Vendor & Budget Management (IT Procurement, Contracting, SLA, CAPEX)
• Server (Windows/Linux), VMware, Hyper V, Cisco Networks, Firewalls
• VAPT, SOC, CCOP, Endpoint Security, Sophos Anti-Virus
• Proficient bilingual written and verbal communication skills as one needs to manage our English and Chinese-speaking clients and stakeholders.