Information Technology Operations Manager

Hello, we're ScreenCloud!

Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers businesses thriving.

We're very proud of our product and we're also incredibly proud of our people. It's our ScreenClouders and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below!

The Role

You will be joining a tight-knit and empowered Security + Operations function consisting of DevOps, Process, Security, and Compliance experts. This is a mission-critical role where you will take full, end-to-end responsibility for all IT Operations across the entire company.

You won't just be maintaining systems; you will be the foundational architect of our corporate technology environment, bridging the gap between security imperatives and operational reliability. If you thrive on automation, endpoint security, and leading high-impact strategic projects, this is the role for you.

Core Responsibilities

As an IT Operations Manager, you will manage, secure, and enhance all user-facing technology, IT applications and core office infrastructure for our Global workforce.

1. Endpoint Management & Security

• Administration & MDM: Take full ownership of the lifecycle management for all corporate devices (MacBooks, Windows, and Linux).
• Platform Mastery: Expertly administer Mobile Device Management solutions, specifically Jamf Pro and Microsoft Intune.
• Baseline Enforcement: Design, create, and rigorously implement standardised blueprints in Jamf Pro and enforce mandatory, centralised security baselines in Microsoft Intune.
• Automation: Drive efficiency by automating repetitive tasks, particularly the end-to-end processes for device onboarding and offboarding.

2. Identity, Access, and Data Governance

• Account Administration: Manage user accounts, sophisticated permissioning structures, and document/folder sharing policies across core platforms like Google Workspace and Microsoft 365.
• Data Loss Prevention (DLP): Implement and continuously administer DLP policies across all document-sharing applications, user accounts, and devices to ensure sensitive data remains protected and compliant.

3. Service Delivery & Infrastructure Management

• Ticket Management: Oversee all user IT and Security support tickets, ensuring swift resolution and achieving excellence by consistently completing tickets within defined SLAs (Service Level Agreements).
• Administrate IT applications: such as 1Password, JamF Pro, MS Intune etc
• Office Hub Infrastructure: Centralise the management, maintenance, and security of the Bangkok office infrastructure, including WiFi networks, firewalls, and networking equipment, ensuring maximum security and uptime.

4. Managed Detection and Response (MDR) Administration

• Ensure seamless communication and coordination during security incidents, and continuously monitoring the MDR dashboard for real-time threat detection and status updates.
• escalate incidents internally/externally as required

Strategic Projects & Key Deliverables

At its core, success is when secure compliance is the default state across the business because we've made it as easy as possible for team mates to do the right thing. You will be accountable for leading and executing the following strategic initiatives:

• Unified Identity Strategy: Execute a company-wide project to consolidate user logins for all devices and accounts to a single, seamless system using Google as the primary Identity Provider (IDP), enforcing universal Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Document Governance Audit: Investigate and audit all existing folder/document sharing mechanisms across the organisation. You will then propose and execute a project plan to streamline data security by rationalising access via security groups, tight permissioning, and established data lifecycles.
• DLP Solution Implementation: Lead the selection and full implementation of an enterprise-grade DLP solution integrated across all corporate document sharing applications (e.g., Google Drive, SharePoint) and devices(Macbooks, mobiles etc)
• Jamf Pro Upgrade and Ownership: Lead the project to upgrade and migrate all MacBooks to Jamf Pro, implementing standardised blueprints and assuming full operational ownership of the managed macOS fleet.
• 24/7 Threat Monitoring Partnership: Liaise with and implement a strategic project to partner with an external Security Operations Center (SOC) or Managed Detection and Response (MDR) service (e.g., CrowdStrike) to ensure 24/7 monitoring and response capabilities across all devices and core cloud applications.

Required Experience

• Experience: 35 years of proven, hands-on experience in a dedicated IT Operations, Systems Administration, or Corporate Infrastructure role.
• MDM Expertise: Deep, practical experience administering and architecting solutions within Jamf Pro and Microsoft Intune.
• Cloud Identity: Extensive hands-on administration experience(user accounts, security, tools etc) within Google Workspace and Microsoft 365.
• Security Mindset: A demonstrable security-first approach to operations, with experience implementing SSO, MFA, and security baselines.
• Technical Proficiency: Strong knowledge of IT device administration (Mac, Windows, Linux) and corporate network fundamentals (firewalls, WiFi, switches).
• Automation Focus: Proven ability with automation platforms, scripting or AI as applicable to automate tasks as far as possible and make compliance easier for the whole business.

Interview Process and Experience

Don't meet every single requirement Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.

Key Info

Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final

Hybrid Friendly Working: 2-3 days in Office

Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!

Benefits

Take the Time You Need Unlimited paid time off to rest, recharge, or explore.

Hybrid-First Flexibility A blend of in-office collaboration and remote freedom

Work From Anywhere Up to one month a year to work remotely from any location in the world

Home Office Boost Stipend to set up your ideal remote workspace.

Flexible Hours Work when you're most productive with our flex-time approach

Future You, Funded You are entitled to a provident fund

Family First Generous, enhanced parental leave for all parents

Grow With Us Personal development budget to fuel your learning and career growth

Comprehensive Health Coverage Private medical insurance