Information Technology Project Manager

Job Description: Technology Project Manager – TSA & Legal Day 1 Readiness

Role Purpose

The Technology Project Manager is accountable for planning and delivering technology workstreams that enable Legal Day 1 readiness, with a primary focus on establishing and managing Transitional Service Agreements (TSAs) (i.e., services provided/received during a transition period to ensure continuity). The role ensures critical technology services, dependencies, controls, and governance are in place for Day 1 and that TSA delivery is managed through stabilisation and transition-to-exit.

Key Accountabilities (What you'll do)

1) Day 1 Readiness & Delivery Management

• Own and drive the integrated plan for Technology Legal Day 1 readiness, ensuring all milestones, deliverables, and entry/exit criteria are defined and met.
• Establish and manage detailed project plans across applications, infrastructure, networks, end-user computing, identity & access, data, service management, and operational readiness.
• Coordinate cutover planning, rehearsal activities, go/no-go criteria, and hypercare/stabilisation for Day 1.

2) TSA Scope Definition, Mobilisation & Governance

• Define the Technology TSA catalogue (services in scope, service descriptions, boundaries, dependencies, assumptions).
• Support TSA drafting inputs: service schedules, SLAs/OLAs, RACI, reporting, escalation paths, pricing/chargeback inputs (where applicable), and control requirements.
• Put in place TSA governance: service reviews, KPI reporting, issue triage, change control, dispute management, and decision logs.
• Ensure TSAs align with target operating model and do not create unmanaged operational, security, or regulatory risk.

3) Stakeholder & Cross-Functional Coordination

• Manage senior stakeholder engagement across Technology, Legal, Procurement/Vendor Management, Finance, Risk/Compliance, Operations, Cyber Security, Data Privacy, and Business Owners.
• Coordinate third parties and internal suppliers to confirm deliverables, responsibilities, and operational handshakes.
• Drive decisions at pace, escalating blockers with clear options and impact assessments.

4) Risk, Controls, and Regulatory Discipline

• Maintain project RAID (Risks, Assumptions, Issues, Dependencies) with actionable mitigations and clear owners.
• Ensure appropriate controls are followed (e.g., change management, access controls, auditability, data handling, resilience, incident management).
• Produce clear status reporting for steering forums, including compliance/control milestones relevant to Day 1.

5) Transition-to-Exit / TSA Exit Planning

• Develop and own the TSA exit plan and timeline: service separation, migration, decommissioning, and handover to BAU/target state.
• Track exit readiness criteria, including technology remediation, operational capability, documentation, and knowledge transfer.
• Reduce TSA duration and risk through proactive dependency management and delivery acceleration where feasible.

Key Deliverables

• Legal Day 1 integrated plan, cutover plan, and readiness packs
• Technology TSA catalogue and service schedules (inputs)
• TSA governance cadence, KPI reporting pack, and escalations framework
• RAID log, dependency maps, and decision log
• Operational readiness artefacts (runbooks, support model, handover plans)
• TSA exit plan and transition roadmap to target state

Knowledge, Skills, and Experience (What you'll bring)

Essential

• Proven experience as a Technology Project Manager delivering complex, cross-domain change (applications/infrastructure/ops).
• Demonstrated delivery experience in separations, carve-outs, mergers, entity moves, major transitions, or Day 1 events.
• Strong understanding of service management concepts (service catalogues, SLAs/OLAs, incident/problem/change processes).
• Excellent stakeholder management, influencing, and governance skills; comfortable presenting to senior forums.
• Strong planning and execution discipline (critical path management, dependency mapping, RAID, reporting).

Desirable

• Experience working with Transitional Service Agreements (TSAs) or similar transition service constructs.
• Familiarity with technology risk, controls, audit, cyber/security, and data privacy considerations in transitional environments.
• Experience coordinating vendors/outsourced service providers and managing contractual service obligations.
• Exposure to tooling: MS Project/Plan, Jira, Confluence, ServiceNow, Power BI (or equivalents).

Qualifications (Preferred)

• Project management certification (e.g., PRINCE2, PMP, AgilePM) or equivalent experience.
• ITIL foundation (or strong service management background).

Ways of Working (Behaviours)

• Takes accountability for outcomes, escalates early, and drives decisions with clear options.
• Works collaboratively across boundaries; values different perspectives to land pragmatic solutions.
• Operates with discipline and integrity in regulated environments (controls-first mindset).
• Focuses on delivery momentum while maintaining quality and operational safety.

Additional Information

• This role may require working to fixed milestones and supporting out-of-hours cutover or hypercare activities around Legal Day 1.
• Background screening and role-based access approvals may apply.