Telesales - Retail Business (Hybrid Role)
Position Summary:
- Sells or renews the company's products and/or services via telephone or electronic means to assigned territory, industry, or accounts.
- May generate prospective customers through cold calling and may qualify and follow up with sales leads.
- Focus on lead qualification and lead prospecting.
- Sales can be made through multichannel, inbound and/or outbound sales activities.
- Have technical knowledge of products, systems and services.
- May be responsible for large, diverse, complex territories and/or products.
- May overlay to the field sales force, typically supporting the initiatives of the field sales organization and carrying an individual or team quota that is shared with the field.
- Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
- Has thorough knowledge of company products, systems and services.
- May establish and maintain relationships with channel partners. Represents the company to the customer and the customer to the company in all sales-oriented activities.
- Focuses on acquiring new customers and retaining and growing an existing installed base of customers.
- Support back end activities such as order processing, quotation generation, delivery follow up etc.
What you bring to the role:
- Bachelor's Degree in IT, Business Administration, marketing or related fields
- 1-3 years of experience in telesales, inside sales, customer service, or sales support
- Experience in IT distribution industry is an advantage
- Ability to work in a target-driven environment
- Strong in communication and relationship building skills
- Good command of English
