Insurance Agency Training & Compliance Specialist

Edkey Inc, based in Silicon Valley, is building an AI-powered sales-training platform for insurance agents. It lets advisers practice real sales conversations with an AI customer and scores them on two things that are never blended: whether what they said met the regulator's conduct standards — traced citation by citation to the specific rule — and how well they delivered it.

That citation-level compliance scoring is our core differentiator, and it depends on deep, accountable regulatory expertise for every market we enter. We're moving into the Thai market and need a domain expert who understands both how insurers here train and retain their agents, and the conduct rules that govern what an agent may and may not say.

Insurance Agency Training & Compliance Specialist — Thailand (Contract-to-Hire)

This is a remote position. The engagement starts as a 3-month contract with intent to convert to full-time. Compensation commensurate with experience.

• Map Thailand's insurance sales-conduct and disclosure regulations (OIC and related) into a structured, citation-level rule set our product can score against — so every coaching judgment traces back to a specific regulatory requirement, timestamped and auditable.
• Define what a compliance breach actually looks like in a real agent-customer conversation: mis-selling, inadequate or misleading disclosure, unsuitable recommendations, and the specific conduct rule that governs each.
• Build and maintain the Thai regulatory knowledge base as rules evolve, keeping our scoring defensible to carriers, compliance teams, and regulators.
• Be the accountable domain authority who can stand behind our compliance scoring in front of a carrier's compliance and risk functions.
• Bring first-hand insight into the agent training and retention problem — why agents underperform or churn, and what actually moves the needle. (One of the biggest challenges facing insurers across APAC, and central to the role.)
• Advise on OIC agent licensing, exam-prep, and CPD, and help us navigate the vertical — who the buyers are inside carriers and how they evaluate training tools.
• Partner with product and engineering to turn regulatory and on-the-ground realities into our roadmap.
• Validate the product we build from a training and regulatory perspective — pressure testing scenarios, scoring, and coaching content to make sure they reflect how Thai agents are actually trained and what the regulator actually requires.
• Participate in selected business-development and carrier calls to lend pedagogical and domain credibility — showing prospects that the product is built by insurance insiders, not outsiders.

• 7+ years in a Thai insurer, bancassurance partner, brokerage, or regulator, spanning agent training/development and market conduct or compliance.
• Deep knowledge of Thai insurance market-conduct regulation — OIC agent licensing, sales-conduct and disclosure requirements, suitability rules, and the standards governing agent-customer conversations.
• The ability to translate dense regulatory text into clear, specific, testable rules — a compliance-to-operations translation skill.
• A first-hand understanding of agent training and the agent retention/churn problem, including what interventions work.
• Fluent Thai and professional English.
• A clear communicator who can explain Thai conduct regulation and the agent model to a non-insurance (product and engineering) audience.
• The standing and presence to be credible in front of carrier training, compliance, and distribution leaders on a live call.

Big plus: experience in compliance, regulatory affairs, or market conduct at an insurer, broker, or regulator; experience at an insurtech or B2B insurance-software company; experience across both life and non-life.