About The Team
The Insurance Customer Service & Operations Support role is responsible for providing operational assistance and customer service support to enhance the effectiveness of insurance products and services. The ideal candidate will work closely with the operations team, marketing team, Business team and cross-functional teams to streamline processes, and improve customer experiences.
Job Description
- Customer Service:
- Provide exceptional customer service by addressing inquiries and resolving issues related to insurance products.
- Outbound telecommunication to assist customers on purchasing journeys to enhance engagement and retention.
- Operational Support:
- Assist in the day-to-day operations, all administration tasks and customer inquiries.
- Maintain accurate records and documentation related to insurance transactions and customer interactions.
- Support OIC's report submission, tracks and records all Off-line and On-line sales performance.
- Collaborate with cross-functional teams to identify areas for process improvement and implement solutions.
- Support the execution of marketing campaigns for insurance products.
- Conduct market research to identify trends, customer needs, and competitive landscape.
Requirements
- Bachelor's degree in Business, Marketing, Finance, or a related field
- 0 - 2 years of experience in insurance industry
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google workspace
- Good command of both Thai and English (written and verbal)
- Ability to work collaboratively in a team environment and manage multiple tasks effectively
- Ability to work independently and manage multiple projects simultaneously
- Detail and deadline-oriented, inquisitive with great follow-up and reporting skills
- Experience in Startup environment, digital financial service or e-commerce is preferred
- Previous experience in insurance operations or marketing is preferred
- AI knowledge would be an advantage
- Candidates holding a life brokerage license and a non-life brokerage license are preferred
