Intern, Community & KOL Management

Garena

2-4 Years

Singapore

Posted a day ago
Be among the first 10 applicants

Job Description

Job Description

Own and grow the game's player community across Roblox, Discord, and other community platforms.
Manage the Roblox Group and Discord server, including announcements, moderation, community events, challenges, and day-to-day engagement.
Foster a positive community environment by enforcing community guidelines and responding to player feedback.
Gather, analyse, and communicate player feedback and community insights to the Product and Development teams.
Plan and execute online and offline community initiatives and events in collaboration with internal and external partners.
Source, recruit, and manage organic and paid creators across YouTube, TikTok, X, Twitch, Instagram, Discord, and other relevant platforms.
Build, maintain, and grow a database and network of creators, influencers, community ambassadors, and agency partners.
Develop and execute creator marketing campaigns, including influencer partnerships, affiliate programmes, creator incentive initiatives, and long-term creator programmes.
Manage creator outreach, negotiations, campaign briefs, deliverables, and partnerships from planning through execution and reporting.
Monitor community, creator, and campaign performance, providing insights and recommendations to optimise engagement, growth, and return on investment.
Monitor Roblox, gaming, creator, and social media trends, competitor activity, and emerging opportunities to inform community and creator strategies.
Create and publish lightweight community content to maintain an active player presence between major updates.

Job Requirements

2+ years of experience managing online communities, social platforms, or creator partnerships for games or digital products.
Experience managing Discord communities and Roblox Groups.
Experience sourcing, recruiting, and managing creators, influencers, or community ambassadors.
Strong written communication skills with the ability to engage players and creators authentically.
Sound moderation judgement and conflict resolution skills.
Experience planning and executing online or offline community events.
Strong organisational skills with the ability to manage multiple projects simultaneously.
Data-driven mindset, with the ability to interpret community and campaign performance metrics.
Deep familiarity with Discord, YouTube, TikTok, X, Twitch, and the wider social media landscape.
Passion for gaming, entertainment, and Roblox culture.
Ability to work independently and deliver projects within agreed timelines.
Portfolio of community content or creator campaigns is a plus.
Experience conducting user research (e.g. focus groups or interviews) is a plus.
Experience managing international creator networks is a plus.
Experience with affiliate, sponsorship, or Cost-Per-Install (CPI) programmes is a plus.