International Business Operations Executive

International Business Operations Executive

Department: International Consultant Support (ICS)

About the Role

We are looking for a proactive and detail-oriented International Sales Operations Executiveto join our International Consultant Support (ICS) team.

The ICS team serves as the Global Business Enablement Hub, supporting our overseas sales consultants and international business partners through training, operational excellence, CRM optimization, data insights, and business support. Rather than focusing solely on administration or sales operations, this role is dedicated to empowering our international sales consultants with the tools, knowledge, systems, and processes they need to drive sustainable business growth.

If you enjoy working across teams, improving processes, leveraging technology, and supporting global business operations, we'd love to hear from you.

Key Responsibilities

Overseas Consultant & Partner Enablement

• Support the onboarding of overseas sales consultants and international partners.

• Coordinate training programmes, assessments, product knowledge updates, and ongoing business support.

• Monitor sales consultant development and continuously improve training effectiveness and operational readiness.

• Act as a key point of contact to support overseas sales consultants in their daily business operations.

Sales Operations & Process Improvement

• Coordinate and optimise sales operational processes, workflows, and standard operating procedures (SOPs).

• Drive process standardisation to improve collaboration, execution efficiency, and service quality across international teams.

• Identify operational bottlenecks and recommend continuous improvements.

CRM Management & Optimisation

• Support the planning, optimisation, and daily operation of the CRM system.

• Improve Lead Management processes, sales workflows, automation, data standards, and user experience.

• Collaborate with internal stakeholders to ensure CRM supports business growth and operational efficiency.

Business Data & Performance Analysis

• Build and maintain sales operation dashboards and reporting frameworks.

• Analyse key business metrics including Lead performance, sales activities, pipeline conversion, consultant productivity, and operational KPIs.

• Provide data-driven insights and recommendations to support business decisions and management reporting.

Cross-functional Project Coordination

• Work closely with Marketing, Product, and overseas business teams to coordinate business initiatives.

• Support the execution of consultant training programmes, marketing campaigns, EDM initiatives, and shared lead pool operations.

• Ensure effective collaboration across departments to maximise business impact.

Continuous Improvement & Digital Transformation

• Drive continuous optimisation of business processes and operational systems.

• Support the implementation of AI tools, workflow automation, and digital solutions to improve operational efficiency.

• Explore innovative approaches to enhance consultant enablement and business performance.

Requirements

• Bachelor's degree in Business Administration, Marketing, Management, Sales Operations, or a related discipline.

• 1-2 years of experience in Sales Operations, Business Operations, CRM Administration, Project Coordination, Business Support, or a similar role is preferred.

• Fresh graduates with strong learning agility, excellent communication skills, and a genuine interest in business operations are also encouraged to apply. Comprehensive training will be provided.

• Strong analytical skills with the ability to interpret business data and generate actionable insights.

• Excellent organisational and project coordination skills with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication and stakeholder management skills.

• Experience using AI productivity tools or workflow automation platforms will be an advantage.

• Proficiency in both English and Chinese is preferred to effectively support our overseas sales consultants and business partners.

• Candidates who require an Employment Pass (EP) are welcome to apply. EP sponsorship will be considered for qualified candidates, subject to the Singapore Ministry of Manpower's prevailing eligibility requirements.

What You'll Gain

• Join a fast-growing international business with global exposure.

• Work closely with overseas consultants and international markets.

• Gain hands-on experience in CRM optimisation, business operations, sales enablement, and digital transformation.

• Opportunity to participate in AI adoption and business process innovation.

• Collaborative, supportive, and growth-oriented working environment.

• Career development opportunities within an expanding international organisation.

What We Offer

• Competitive base salary

• Monthly performance bonus for strong performers

• Medical benefits and allowances (including mobile, computer, and attire support)

• Stable working hours: Monday to Friday, 9:00 AM - 6:00 PM

• Structured training and onboarding support

• Clear career progression pathway within the organisation

• Opportunities for internal career advancement and cross-border transfers

• Convenient CBD office location (near Raffles Place / Telok Ayer MRT