Primary Purpose of Role:
- To develop a strategic and durable partnership between SGS and assigned global/regional clients, representing SGS at all levels with special attention to Director, VP level and Quality head.
- To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client's expectations exceeded, where possible.
- To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team.
Main Responsibilities:
- Responsible for the development of long-term sustainable business partnerships between SGS Food and our key international food clients.
- Represent the SGS network in reporting directly to our client's senior management teams in a professional manner regarding SGS performance.
- Responsible for the strategic growth and development of key international clients. Develop and ensure successful implementation of a client-specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS.
- Act as the primary liaison between SGS and the client's management team at a Director or VP level to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
- Manage the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an ongoing basis.
- Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
- Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
- Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
- Proactively identify, develop, and close business opportunities for SGS HN Food.
- Collaborate with other businesses in SGS to ensure client needs are responded to.
Profile & Qualifications:
- Bachelor's degree or higher in science or related field.
- A minimum of 5 years experience in a project/contract management-related role.
- Previous experience in the food or related industries would be highly desirable.
- Fluent in English, with other language skills an advantage.
- Thai-speaking candidates will be preferrable for this role.
