The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services.
Responsibilities:
Communicate with customers via phone, email, and chat.
Provide accurate information about products, payments and refunds.
Collaborate with internal departments to fulfil customer needs.
Qualifications:
Minimum 2 years of customer service experience.
Fluent in English
Excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize efficiently.
Flexible with rotational shifts, including nights and overnights.
