IT Engineer (Data Center)

About EZSVS (THAILAND)

Established in 2017, EZSVS is dedicated to providing comprehensive end-to-end lifecycle services for data centers to customers in the internet, OEM/ODM server manufacturing, operator/third-party data center service provider, financial, government, and enterprise sectors.

By collaborating extensively with ecological partners, EZSVS offers services in infrastructure, supply chain, project implementation, IT operations and maintenance, and cloud intelligence.

EZSVS works closely with top industry partners to jointly develop and promote innovative and reliable AIGC solutions, aiming to provide customers with more cutting-edge and efficient services.

Get to Know our Team:

EZSVS was founded in 2005 by entrepreneurs with a deep understanding of the needs and challenges of service providers, government agencies and enterprises.

Guided by our core values, we have taken our company to greater heights, with our success attributed to our culture of customer success. Emphasizing a solution-oriented approach, outstanding support and rapid time-to-value.

At present, EZSVS has established branches in more than 60 countries. With regional HQs in the United States, United

Kingdom, and Singapore. And additional outlets in Japan, Germany, India, Australia, South Korea, Indonesia, Dubai, and Vietnam.

Location: This role will be based in Bangkok / Chonburi / Rayong.

Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues
• Monitor and manage incoming support tickets via the ticketing system
• Open, support, escalate, and follow up on incidents and service requests with regional IT operations
• Troubleshoot and resolve basic IT issues in a timely manner
• Escalate complex or unresolved issues to second-level or specialized teams
• Create summary reports on a daily, weekly, monthly basis, or upon request
• Maintain accurate documentation of incidents, resolutions, and IT assets
• Document and maintain run books and operational documents
• Enforce IT standards and procedures, and provide feedback to continuously improve operational processes
• Follow company IT policies and best practices

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1–3 years of experience in IT support, service desk, or helpdesk role
• Basic knowledge of Windows OS, Microsoft 365, and networking fundamentals
• Familiarity with ticketing systems
• Good communication skills in English (spoken and written)
• Strong problem-solving skills and customer service mindset 

What you'll get: 

• Social Security
• Group health insurance (after passing probation)
• Public holidays in accordance with Thai labor law
• Year-end bonus
• Annual leave (upon completing 1 year of service)

Discover More About Working At EZSVS (THAILAND)

Website https://ezsvs.com/

LinkedIn https://www.linkedin.com/company/ezsvs/