Role:
- Provide onsite and/or remote technical support for PCs, laptops, mobile phones, and peripheral devices
- Support standard operating systems and commonly used business applications
- Resolve incidents and fulfill service requests according to established procedures
- Apply intermediate-level subject matter knowledge to troubleshoot and solve problems independently
- Exercise sound judgment when evaluating unique or non-standard situations, providing recommendations when required
- Deliver high-quality, client-facing communication—both verbal and written
- Participate in small to medium-scale projects as needed
- Offer feedback on new or updated technical processes to help improve efficiency
- Perform device disposal services in accordance with company policy and compliance requirements
- Collaborate with cross-functional teams when advanced or escalated support is required
- Maintain accurate documentation of issues, activities, and resolutions
Requirements:
- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Excellent time management skill
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Benefits:
- Buddy program
- Internal career development program
- International job opportunities
- Onboarding program
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.
