IT Operations & Infrastructure Manager

If you're a hands-on IT leader who sees technology as a growth enabler rather than just a support function, this role offers the chance to shape and scale the global IT foundation of a fast-growing SaaS business.

This isn't a traditional back-office IT management position. You'll take ownership of a Bangkok-based team that plays a critical role in global engineering operations, transforming IT into a secure, automated, and highly scalable platform that supports teams working across multiple continents.

What makes it interesting

• End-to-End Ownership Lead the full IT lifecycle, from strategy and budgeting through to vendor management, infrastructure reliability, and security governance.
• Global Impact Support a distributed SaaS organisation operating across multiple regions and time zones.
• Modern Technology Environment Work with a cloud-first ecosystem including Google Workspace, Apple device management, and modern endpoint tooling rather than legacy infrastructure.
• Leadership Opportunity Guide and mentor a team of engineers while partnering closely with engineering, people, and finance leaders.
• Autonomy to Improve and Build Introduce automation, optimise workflows, and design scalable processes that support rapid company growth.

What you'll be doing

You'll oversee the day-to-day stability and long-term evolution of IT operations for a remote-first organisation. Your focus will span both strategy and delivery: shaping the long-term infrastructure roadmap while ensuring day-to-day operations run smoothly.

You'll implement scalable onboarding and offboarding processes, strengthen security practices, and ensure the company's systems remain compliant and audit-ready. Alongside this, you'll manage a shift-based support structure to maintain reliable global coverage.

The role also requires strong communication with senior stakeholderstranslating technical initiatives into clear business outcomes while ensuring IT remains aligned with the company's growth plans.

Your background

• Experience leading IT operations teams, ideally within fast-paced or high-availability environments.
• Strong familiarity with modern workplace tooling, particularly cloud identity platforms and Apple device management ecosystems.
• Understanding of security and compliance frameworks such as SOC 2, ISO 27001, or similar governance standards.
• Confidence working with senior stakeholders, vendors, and cross-functional teams across different regions.
• A strong automation mindset, with a focus on reducing manual processes and improving operational efficiency.

The environment

You'll be joining a rapidly scaling SaaS organisation operating in the property technology space. The company is building globally distributed products and prioritises technology that supports speed, security, and operational resilience.

The Bangkok office plays a central role in supporting engineering and operational capabilities worldwide. The culture rewards ownership, transparency, and pragmatic problem-solving, giving experienced professionals the autonomy to make meaningful improvements and drive lasting impact.