About the Company
We are a leading company in the IT industry, dedicated to providing innovative solutions and exceptional service to our clients. Our mission is to enhance operational efficiency through technology, fostering a culture of collaboration and continuous improvement.
About the Role
The IT Operations Manager will oversee the IT operation team, ensuring effective management of hardware, operating systems, storage, backup, and monitoring functions. This role requires a strategic approach to troubleshooting and enhancing team efficiency.
Responsibilities
- Responsible IT operation team including hardware, operating system, storage, backup, and monitoring functions.
- Systematic troubleshooting and summarizing issues for responsible functions above include creating proper countermeasures for each issue.
- Identify or support current operation issues and apply enhancement to improve team efficiency.
- Manage team resources for regular operations and unexpected events align with ITIL concept.
- Provide technical guidance for both team members and customers.
- Quickly understand up to date technologies and share with team members.
- Create detailed issues reports and present them to customers.
- Create weekly reports and present them to both customers and supervisors.
- Maintain and understand team inventories (Configuration Management) well.
- Create and conduct training sessions for team members or customers.
- Identify and resolve conflicts between or among team members.
Qualifications & Required Skills:
- Bachelor's degree (or equivalent) in IT or related fields.
- At least 5 years experience in IT operation Manager or in a similar leadership role within the industry.
- Strong knowledge of IT infrastructure areas such as hardware, operating system, storage, backup, and monitoring.
- Experience in team management with at least three members is a big advantage.
- Strong leadership and team-building skills, with the ability to motivate and develop a high-performing IT operations team and able to manage team with multi-generational teams.
- Able to deliver small projects using team resources and knowledge.
- Create and manage infrastructure script in any language.
- Systematic and critical thinking is non-negotiable.
- Excellent problem-solving and analytical skills, with the ability to identify and address operational issues.
- Strong Service-minded and interpersonal skills.
- Experience in the automotive manufacturing business will be a plus.
- Confidence in English communication in both verbal and written.
- Willing to work in flexible schedules, including after-hours and holidays.
- Able to work onsite at client locations (Bang Bor, Samut Prakan) as required.
- Experience in the automotive manufacturing business will be a plus.
