IT Support Engineer ( 1 year contract)

Job Description

IT Warehouse Support
This role is for someone who's confident working on the ground - not just behind a screen. You'll be responsible for keeping warehouse IT operations stable and reliable. When something goes down, you take control and solve it.

What You'll Do

• What You'll Do

• Act as the main IT contact for warehouse partners and internal logistics teams - from setup and rollout to troubleshooting.
• Coordinate with central IT teams for network/system maintenance, upgrades, and issue resolution.
• Ensure stable Bosch WAN connectivity and system uptime across external warehouse sites.
• Provide first-level support for SAP and mobile barcode applications used in daily warehouse operations.
• Escalate system or application issues to relevant IT teams or partners when needed.
• Train users and support new joiners on warehouse IT systems.
• Monitor and maintain daily IT services - computers, printers, scanners, and ticket handling.
• Take part in warehouse IT projects such as site expansions, relocations, and system rollouts.

Qualifications

What We're Looking For

• Bachelor's degree in IT, Computer Science, or similar fields.
• 2+ years of hands-on IT support experience, ideally in warehouse, logistics, or manufacturing environments.
• Comfortable communicating in English (spoken & written).
• Able to travel to multiple warehouse locations (own transportation is a plus).
• Practical knowledge of networking, hardware, scanners, and printers.
• Experience with SAP or other enterprise applications.
• Familiar with ITIL and service management tools.
• Strong problem-solving attitude and able to work independently - you take ownership instead of waiting for instructions.

Who You Are

• Hands-on, proactive, and calm under pressure.
• Comfortable working in dynamic warehouse environments.
• Strong communication skills to coordinate with both IT and non-IT stakeholders.

Additional Information

In addition to a dynamic work environment, we offer a comprehensive benefits package that includes a 5-day work week, transportation, housing allowance, health and life insurance, free lunch, uniform, provident fund, and access to home loans through the Government Housing Bank.

We are looking for an individual who is committed to excellence and eager to contribute to the team's success.