Job Description
Job Summary
We are looking for an IT Support professional to provide daily technical assistance across our IT infrastructure. You will handle userreported issues, manage service requests, and ensure smooth operation of workstations, applications, networks, and voice systems.
Key Responsibilities
Troubleshoot enduser issues related to workstations, servers, networks, mobile devices, and voice systems
Handle service requests such as workstation setup, upgrades, backup, monitoring, and software troubleshooting
Support Active Directory, network connectivity, and preventive maintenance activities
Monitor office phone and VoIP systems to ensure availability and proper functioning
Coordinate with vendors on hardware repairs and technical support
Provide timely updates on assigned incidents and escalate issues when necessary
Collaborate with internal teams, service providers, and third parties to resolve technical problems
Ensure endpoint security through proper configuration, patching, and compliance
Participate in process improvement initiatives and may be assigned as a dedicated support engineer
Support training room setups and network load activities
Perform any other tasks assigned to meet operational goals
Qualifications
Bachelor's degree in Engineering (ECE, Computer, Electrical), Computer Science, or Information Technology
At least 2 years of experience in IT support or related technical roles
Knowledge in workstation, server, network, and voice system troubleshooting
Strong PC hardware troubleshooting skills
Good English communication and presentation skills
Familiarity with ISO 20000, ISO 27001, ISO 22301, and IT service management practices
Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are a plus
