IT Support Engineer

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for an:

IT Support Engineer

Main activities

• Provide Level 1 IT support and operational management, as part of the global team essentially for subsidiaries.
• Collaborate with the IT teams in subs, using a clear RACI model to ensure smooth operations and shared accountability.
• Support and perform first-level administration.
• Participate in remote configuration and management of IT assets (PCs, phones, printers, meeting rooms, tablets) for the region, on behalf of the global team.
• Lead incident and change management processes, applying ITIL best practices.
• Monitor service performance (SLA, ticket volumes, major incidents) and communicate key indicators.
• Act as a reference for global IT policies, documentation, and governance.
• Propose and implement improvements to IT support processes and digital tools, ensuring compliance with security, regulatory, and cost constraints.

Your profile

• Master's degree in Engineering, Computer Science, or equivalent university-level education.
• 5+ years of experience IT Helpdesk operations.
• Fluency in English is mandatory to enable effective communication with international affiliates and headquarters in Geneva (minimum B2 level; TOEFL or TOEIC certification preferred).
• Strong knowledge of ITIL methodology; PMP certification is a plus.
• Technical expertise in SQL, Windows Server, Exchange, MS365, and network infrastructure (voice/data).
• Experience in the pharmaceutical or medical device industry is an asset.