IT Support Manager (Enterprise Operations)

This is a high-impact leadership role where you'll take ownership of end-user IT operations across a large, complex organisation. You'll be at the centre of keeping thousands of employees productive, while shaping how IT support evolves at scale.

What's in it for you

• Lead IT support for a large user base, giving you real scale and operational influence
• Manage and grow a multi-layered support team with both desk-side and service desk coverage
• Drive improvements across processes, tools, and user experience—not just maintain the status quo
• Work closely with infrastructure, security, and data teams on business-critical systems
• Gain exposure to enterprise-grade technologies, workflows, and service management practices
• Stable, structured environment with clear operational scope and responsibility

What you'll be doing

You'll take full responsibility for how IT support is delivered across the organisation, ensuring systems, devices, and services are consistently reliable and efficient. This includes overseeing daily operations, improving how incidents and requests are handled, and ensuring teams are aligned to deliver a high standard of service. You'll also play a key role in refining internal processes, working cross-functionally to resolve issues, and ensuring the support function keeps pace with business needs.

Your background

• Solid experience in IT operations, infrastructure, or end-user support within large environments
• Proven leadership of IT support or service desk teams, with responsibility for performance and development
• Comfortable operating in organisations with high user volumes and complex support demands
• Strong understanding of service management principles (ITIL knowledge is advantageous)
• Hands-on familiarity with endpoint management, ticketing platforms, and support workflows
• Confident communicator who can work effectively with both technical teams and business stakeholders

The environment

You'll be joining a large-scale enterprise with an established IT function supporting 7,000 of users. The organisation operates with structured processes and a strong focus on reliability, making it an ideal setting for someone who enjoys working at scale while driving continuous improvement. There's a clear need for leadership within IT support to enhance efficiency, elevate service standards, and modernise the end-user experience.