Position: IT Support Specialist
Location: Keyence (Thailand) Headquarters Bangkok Office
Total monthly salary package: 27,000 - 51,000 THB / month (include base salary and other allowances)
Welfare:
- Bonus
- Life insurance
- Medical insurance
- Dental fee
- Provident fund
- Overtime food
- Annual health check-up
- New year refreshment allowance
Expected Joining Period: As soon as possible
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Qualifications:
- 2-3 years of proven experience in an IT support, systems administration, or a similar role managing an IT environment.
- Bachelor's Degree in an IT-related field.
- Strong knowledge of IT principles, including networking, system administration, and hardware/software troubleshooting.
- Excellent logical analysis and problem-solving abilities with a strong sense of ownership.
- A high level of commitment, dedication to self-development, and a strong passion for technology.
- Good conversational English or TOEIC 550
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Responsibilities:
- End-User Support: Provide first and second-level technical support to all users through ticketing system, email, and phone, resolving hardware and software issues in a timely manner.
- Infrastructure Management: Administer and maintain core internal systems, including Microsoft services (Microsoft 365, Active Directory), cloud infrastructure, and network environments.
- Network & Security: Support and troubleshoot network equipment (e.g., Cisco devices) and help manage security platforms (e.g., Zscaler) to ensure network integrity and data protection.
- System Administration: Manage servers, endpoint devices (laptops/desktops), and cloud-based telephony solutions.
- Vendor Coordination: Liaise with IT vendors and suppliers for procurement, support, and maintenance to ensure business continuity.
- On-site Support: Provide on-site technical support for our domestic branch offices as required.
- Continuous Improvement: Proactively research new IT technologies and innovations, evaluating and recommending appropriate solutions to enhance company performance and security.
