IT Support Specialist (Thai Only)

IT Support :

● Set up and configure computers, accounts, and software for new employees

● Manage email accounts and cloud storage (Google Workspace, Microsoft 365)

● Set up access to company tools and applications (Microsoft Office, Canva, Kahoot, Jira, etc.)

● Troubleshoot printers, scanners, copiers, and other office equipment

● Maintain and support company WiFi networks and internet connectivity

● Provide daily IT support for hardware and software issues across all departments

● Install and update software on employee devices

● Reset passwords and resolve account access issues

● Support meeting room technology, projectors, and video conferencing equipment

● Manage IT asset inventory and track company computer equipment

● Handle equipment returns and account deactivation for departing employees

● Coordinate with vendors and service providers for IT-related needs Administrative & Back Office Support

● Assist with general office administration and coordination

● Maintain office supplies inventory and coordinate procurement

● Support document preparation, filing, and record management

● Assist with scheduling meetings and managing meeting room bookings

● Help coordinate employee onboarding logistics and workspace setup

● Support company events and internal activities with technical and administrative setup

● Handle incoming calls and direct inquiries to appropriate departments

● Assist with travel arrangements and accommodation bookings when needed

● Maintain organized filing systems for IT documentation and office records

● Support HR teams with administrative tasks as needed

Qualifications :

● Diploma or Bachelor's degree in IT, Computer Science, Business Administration, or related field

● 3-5 years of experience in IT support, helpdesk, or administrative roles ● Knowledge of Windows and macOS operating systems

● Familiarity with Google Workspace and Microsoft 365 administration

● Basic networking knowledge (WiFi, printers, routers)

● Good organizational and multitasking skills

● Strong problem-solving abilities with attention to detail

● Excellent communication skills in both English and Thai

● Patient and service-minded with all levels of users

● Ability to lift and move computer equipment

● Proficiency in Microsoft Office (Word, Excel, PowerPoint)