Job Description
About The Role
We are looking for a Tech Support Analyst to provide daytoday IT support across workstation, network, server, voice, and endpoint services. You will troubleshoot technical issues, manage service requests, coordinate with vendors, and ensure smooth IT operations for end users.
What You'll Do
Provide technical support for workstation, server, network, voice systems, and mobile devices
Handle service requests: workstation setup, upgrades, backups, monitoring, and breakfix activities
Support Active Directory, connectivity issues, VoIP/phone systems, and preventive maintenance
Coordinate hardware repairs and vendor engagement
Escalate unresolved incidents and collaborate with internal teams and thirdparty providers
Ensure endpoint security, patching, and configuration compliance
Participate in process improvements and may act as a dedicated support engineer when needed
Qualifications
Bachelor's degree in Engineering (ECE, Computer, Electrical), Computer Science, or IT
Minimum 2 years of experience in IT support or related roles
Skills in workstation/server/network/voice troubleshooting and PC hardware
Good English communication skills
Knowledge of ITSM and standards (ISO 20000, ISO 27001, ISO 22301)
Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are an advantage
