IT Support

5-7 Years

Job Description

Answer the question, fix the trouble, investigate the problem for End User Computing
Install the OS on the client PC and deliver to user.
Install and manage the Printer.
Install and manage the LAN equipment.
Install and manage the Windows2019/2022 & Linux Servers.
Install and manage the backup server.
Install and manage the Teams DR & IPT equipment.
Install and manage the Fax/Copy/Scanner multi-functional equipment.
Using ServiceNow tool for Request, Incident, Problem and Change Order management
Submit the Purchase Request in VIPER for purchasing
Manage the Fixed Asset Inventory and CI (Configuration Item) in the CMDB (Configuration Management Data Base) using ServiceNow tool.
Create the user operation manual
Working with global team for test or any trouble shooting
More than 5 years experience for IT End user support.
Good knowledge of Windows7/10/11, and more than 3 years usage experience
Good knowledge of Office 365, and more than 3 years usage experience
Fair English communication skill (reading/writing/listing/speaking) Job Description Template Not Found