IT Technical Engineer

Company Description Hitachi Sunway Information Systems Thailand is a leading ICT and digital solutions integrator in ASEAN, specializing in Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), and end-to-end IT infrastructure services. The company designs, implements, supports, and provides consultancy for cloud-enabled platforms and cyber security solutions, backed by fully compliant and secure data centers. With a proven track record of serving more than 1,000 clients across diverse sectors, including manufacturing, financial services, construction, education, healthcare, and the public sector, Hitachi Sunway supports organizations of all sizes. The company operates from 9 locations across Malaysia, Singapore, Indonesia, and Thailand, providing regional exposure and growth opportunities for team members.

Role Description This is a full-time, on-site IT Technical Engineer role based in Siam Eastern industrial park Rayong. The IT Technical Engineer will provide day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues in a timely manner. Responsibilities include monitoring and maintaining IT infrastructure, configuring and troubleshooting network devices, and ensuring systems operate securely and efficiently. The role also involves supporting implementation and maintenance of security policies, collaborating with internal teams and vendors to resolve complex incidents, and documenting procedures, configurations, and incident resolutions. The engineer will contribute to continuous improvement initiatives, participate in system upgrades, and assist in user training on IT best practices and tools.

Qualifications

About the job

1. Own IT incidents and service requests from investigation through resolution, performing technical analysis, coordinating with relevant teams, and ensuring timely communication and service delivery.

2. Deliver technical support for end-user computing, Microsoft 365, Windows platforms, and enterprise IT systems, resolving hardware, software, and network-related issues.

3. Administer and troubleshoot enterprise IT infrastructure, including Windows Servers, Active Directory, Microsoft Entra ID, Microsoft 365, virtualization platforms, backup solutions, network services, and core IT systems.

4. Maintain the reliability and availability of enterprise IT services through proactive monitoring, patch management, preventive maintenance, backup verification, and system health checks.

5. Support user lifecycle management, including onboarding/offboarding, account administration, PC deployment, endpoint configuration, software installation, and hardware replacement.

6. Resolve infrastructure, network, and security-related issues by working closely with vendors, customers, and regional

7. IT teams to maintain operational stability.

8. Drive infrastructure improvements by participating in technology refresh, system implementation, cybersecurity initiatives, and continuous service improvement projects.

9. Build and maintain accurate IT asset inventory, software licensing records, technical documentation, knowledge base articles, and standard operating procedures.

10. Mentor junior team members by providing technical guidance, sharing knowledge, and serving as a technical escalation point for complex issues.

11. Provide after-hours, weekend, or on-call support when required by business operations.