Junior Account Manager

Account Manager - Payment Services

Work Location: On-site (Chiang Mai, Thailand)

(Level: Junior Officer)

About DSGPay

DSGPay is a fast-growing fintech company and global payment solutions provider that enables individuals and businesses to seamlessly send and receive money across borders. Established in Singapore in 2014, DSGPay holds regulatory licenses to operate in key markets, including Australia, Hong Kong, and Thailand. With a strong focus on security, reliability, and ease of use, DSGPay specialises in facilitating efficient and secure money transfers across Oceania, Asia, the UK, EU, and USA.

Role Overview

As a Junior Account Manager, you will support the account management team in building and maintaining strong client relationships, ensuring client satisfaction, and contributing to retention and growth initiatives. Working closely with Senior Account Managers, you will develop a solid foundation in client management within the payments and fintech industry — making this an ideal role for someone early in their career who is eager to grow.

Job Requirements

• Assist Senior Account Managers in managing day-to-day client relationships and serve as an additional point of contact for client inquiries, ensuring timely and professional responses.
• Develop a working knowledge of DSGPay's products and services, with a focus on delivering an exceptional client experience.
• Support client onboarding, training, and ongoing assistance to help clients maximise the value of DSGPay's offerings.
• Identify and flag opportunities for upselling or cross-selling under the guidance of senior team members.
• Liaise with internal teams - including Sales, Operations, and Product to fulfil client needs and ensure smooth service delivery.
• Track account performance metrics and assist in preparing client-facing and internal reports.
• Collaborate in handling client concerns, working towards effective and positive resolutions.
• Stay informed on industry trends and developments to support the team in identifying growth opportunities.

Basic Qualifications

• 1–2 years of experience in a client-facing, customer service, or account support role; exposure to Payment Solutions, Fintech, Banking, or IT Operations is an advantage.
• Thai citizen with strong written and verbal English communication skills.
• Strong interpersonal skills with a proactive and solution-oriented mindset.
• Ability to interpret data and contribute insights with guidance from senior colleagues.
• Well-organised with the ability to manage multiple accounts and tasks effectively.
• Bachelor's degree in Business, Marketing, or a related field.

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