Responsibilities:
- Working on Tuesday - Saturday to support the Bank.
- Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
- Diagnose and resolve technical issues and user errors within the application, utilize technical knowledge to investigate, document, and escalate complex application problems.
- Resolve escalated inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered.
- Have a direct impact on the customer experience.
- Act as a liaison between our delivery squads and operations teams, effectively communicating in both
- Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience.
- Perform other duties as assigned.
Qualifications:
- Bachelor's Degree in Information Technology, Computer, or related field
- At least 1 year of experience in client application support or similar role (Fresh grad is welcome)
- Knowledgeable in SQL scripts, DataDog, Splunk
- Knowledgeable in Windows OS, Unix and Linux
- Familiarity with AWS, Windows File Server, Github, Control M, ServiceNow, Jira is advantageous.
- Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
- Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
- Able to read log files, identify errors and formulate paths to troubleshoot resolution
- Strong analysis and problem-solving skills and eagerness to learn new technoloigies are important
- Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
- Ability to solve problems independently and creatively
- Ability to follow instructions and work in a team environment
- Fluent written and spoken English
What you will get from ATA IT:
- 14 days vacation in first year
- Health insurance for staff & families
- Life insurance
- Dental fee for staff & families
- Provident fund
- Monetary Assistance (Childbirth, Funeral, Basket Visit)
- Annual Party
- Monthly Activities- Staff Birthday & Company Activities
- Annual Health Check
- Multi-national company with flexible working hours, but professional company culture
- Hybrid Work from Home Policy
