About The Team
As a Cluster Management at Shopee, you will be responsible for owning and managing the performance of designated clusters within the e-commerce platform. You will lead initiatives to drive cluster performance, revenue growth, operational efficiency, collaborating closely with cross-functional teams to achieve business objectives.
Job Description
- Own clusters topline and bottom line targets and KPIs
- Drive categories specific strategies and business initiatives
- Overall management of the business top and bottom line and collaborating strongly with cross-functional teams to drive operational improvements.
- Analyze key metrics and performance indicators to identify areas for improvement and implement initiatives to optimize cluster performance.
- Lead and inspire a team of cluster management associates and operational staff, providing guidance, support, and mentorship to drive individual and team performance.
- Collaborate closely with other departments such as marketing, campaign, projects to align strategies and initiatives that support cluster growth and operational efficiency.
- Develop and execute strategic plans to drive growth, improve operational efficiency, and enhance customer satisfaction within each cluster.
- Monitor and manage the day-to-day operations of clusters, ensuring adherence to company policies, standards, and operational KPIs.
Requirements
- At least 5 years of working experience in ecommerce operations, with a proven track record in leadership roles managing operational teams.
- Deep understanding of ecommerce industry trends, customer behavior, and competitive landscape.
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Demonstrated leadership skills with the ability to inspire and motivate teams, foster a collaborative work environment, and drive results.
- Excellent communication and interpersonal skills (both English and Thai), with the ability to effectively interact with stakeholders at all levels of the organization.
