Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
Initiation by identifying essential features and requirements for better merchant experience.
Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service, Compliance to ensure best merchant satisfaction.
Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
Collaborate with Risk Management and Compliance to maintain and enhance KYM guideline to mitigate risks.
Conduct merchant periodic risk assessments to ensure regulatory compliance.
Requirements
Bachelor's or Master's degree in Engineering, Business, or any related field
1 - 3 years of working experience in related fields
Fluent in Thai and English
Proficient in working with numbers and data organization, especially with MS Excel or Google sheet
Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
Strong logical thinking and problem-solving skills with initiatives
Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player
Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)
