Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
Lead continuous improvement initiatives to scale operations effectively and support business growth.
Requirements
Bachelor's or Master's degree in Engineering, BBA, or any related field.
Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English
Flexible with working hours to handle issues that may arise at unusual times.
Proficient in data handling and organization, especially with MS Excel or Google Sheets.
Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
