We're hiring: Key Account Officer (E-Commerce)
Location: Bangkok (Rama 3), Thailand (on-site)
At I.C.C. International PCL., we are a leading force in Thailand's Retail and FMCG sectors, backed by more than 61 years of industry heritage. We represent a diverse portfolio of premium brands and are committed to delivering excellence, innovation, and long-term value to our customers. As part of our continued growth, we are seeking talented professionals to join our team and help drive impactful initiatives that enhance our market presence and strengthen consumer engagement.
Key Responsibilities:
- Support the development and execution of sales strategies to grow apparel categories across online marketplaces.
- Coordinate with platform Key Account Managers (Shopee/Lazada/etc.) on exposure deals, vouchers, mega campaigns, and exclusive programs.
- Assist in planning monthly/quarterly promotional calendars and ensure timely setup of deals, bundles, flash sales, and price changes.
- Prepare daily/weekly sales reports, identify performance gaps, and recommend corrective actions.
- Work with merchandising and supply chain to ensure sufficient stock availability for upcoming campaigns.
- Monitor slow-moving items and propose clearance or repush strategies.
- Support new product launches, seasonal drops, and online-first collections through SKU readiness checks and listing accuracy.
- Ensure all product listings have correct pricing, attributes, titles, and visuals, and meet platform standards.
- Coordinate with creative teams on campaign banners, PDP images, and content updates to improve conversion.
- Track platform tools and mechanics (coins, vouchers, SSP, PPC ads) and support optimization recommendations.
- Analyze category movement, consumer trends, and competitor activities to generate actionable insights.
- Consolidate campaign performance summaries and prepare post-campaign reports for internal stakeholders.
- Monitor customer reviews and feedback to improve product positioning and content quality.
- Work closely with Brand, Creative, Warehouse, Finance, and Supply Chain teams to ensure flawless execution.
- Support the KAM in coordinating trade budgets, PO submissions, claim reconciliations, and campaign documentation.
Qualifications:
- Bachelor's degree in Business, Marketing, Digital Commerce, or related field.
- 13 years of experience in e-commerce operations, marketplace account management, or online retail preferred.
- Strong knowledge of Shopee/Lazada systems, campaign mechanics, and platform operations is an advantage. Proficient in Excel, data analysis, and performance tracking dashboards.
- Strong communication skills and ability to collaborate with cross-functional teams.
- Detail-oriented, agile, and able to manage multiple deadlines in a fast-paced environment.
- Passion for fashion retail or apparel is highly desirable.
Why Join Us
Be part of an established organization with a long-standing and trusted brand heritage.
Work alongside passionate teams in a dynamic, fast-paced industry.
Enjoy strong career development opportunities and a competitive compensation package.
Please note: Only shortlisted candidates will be contacted by our HR team.
