What we do:
FASTSHIP is Thailand's leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.
- Over 200 destinations in the services
- 25 unique logistics services offering
- 20 service points throughout Thailand
What you will handle:
- Develop and maintain strategic, long-term trusting relationships with high-volume clients to accomplish organic growth.
- Develop and deliver sales/profit and other KPIs in order to achieve both customers and company's objectives.
- Drive upselling and cross-selling opportunities to increase account value.
- Ensure client retention and maintain account activation.
- Negotiating and handling objection both internal and external customer
- Building strong relationship and make it excellence execution.
- Understand client needs and offer solutions and generate actionable insights to support strategic decision-making.
- Collaborate with internal teams to ensure client satisfaction and campaign success.
- Resolve complex issues if they arise, ensuring timely and successful delivery of solutions according to customer needs.
- Prepare regular reports of progress and forecasts using key account metrics.
- Conduct regular business reviews with clients to identify opportunities for improvement and growth.
What you have:
- 0-1 year of experience in key account management or working in a relevant client relationship position.
- Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization.
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
- Posses practical knowledge of CRM, leveraging it to maintain, analyze, and drive customer interactions and insights.
- Experience in delivering client-focused solutions based on customer needs.
- Willingness to learn product and service knowledge.
- Customer Centric personality with an excellent service mind.
- Computer MS office applications.
- Strong English communication skills.
- Must possess a positive work attitude and an eagerness to learn and grow.
Location:
Pink Line MRT:Chaeng Watthana 14stationExit on the Big C side and take a motorcycle taxi from there.
Benefits of working with us:
- TOEIC language allowance
- Performance bonuses
- Attendance Allowance
- Incentive's benefit package
- Health insurance
- Company holidays
- Free parking
- Quarterly parties and career growth opportunities
