CREA's mission is to power brand through digital commerce to reach the booming, digital savvy, Millennial and Gen Z consumers in Southeast Asia. The e-commerce business model is evolving fast. Today simply knowing how to list, ship and manage digital payments is not enough to differentiate brand online.
At CREA, our objective is to build the most relevant Millennial and Gen Z beauty, fashion, and lifestyle brand portfolio in South East Asia, leveraging on a growing multi-billion dollar market demand.
As CREA's Key Account Manager, you're the pivotal link between our brands and internal teams, overseeing a seamless e-commerce journey. You'll collaborate with various departments to boost customer experience and drive brand growth.
The ideal candidate is more than just a quick learner and a problem solver. You need the ability to work cross-functionally, balancing financial acumen with interpersonal skills, all while prioritizing the brand's objectives. You'll serve as the brand's advocate within CREA, ensuring that internal and external efforts are aligned to maximize growth and customer satisfaction.
Responsibilities
Growing your brand portfolio through joint business planning by:
- Preparing joint business plan and driving weekly/monthly/quarterly reviews of performance against targets
- Advising your brands on go to market strategy for new product ranges
- Planning promotional campaigns and coordinating execution with Onsite Manager
- Planning brand marketing engagement including onsite brand visibility, online marketing strategy and co-marketing efforts on social media and offline
Managing Daily Engagement With Your Large Brand Accounts By
- Managing price competitiveness, assortment, and stock availability
- Working with cross-functional teams to resolve any issues impacting brand performance on all platforms (operations, fulfilment services, marketing, finance etc.)
- Conducting regular analysis on sales, traffic, conversion, and customer funnel. Driving and sharing insight to guide promotional and marketing input
- Day to day operations on executing graphic briefs, store set ups, cutting & uploading banners, and campaign submissions to platform
- Discussions and execution with platform on campaigns and well as visibility management and submissions
Key Experience.
- Industry Expertise: 2-5 years of professional experience in ecommerce enablers, internet startups, or renowned international brands in FMCG, Fashion, Beauty, or Skincare is highly desirable. Familiarity with platforms such as Lazada, Shopee, or TikTok will be considered an asset depending on the role level.
- Bachelor's degree in economics, Engineering, Business Administration, or related fields is required.
Skills and Attributes
- Exceptional client-facing aptitude paired with strong communication skills in both English and Thai.
- Outstanding interpersonal abilities, complemented by a proactive approach to problem-solving.
- Ability to thrive in both individual and collaborative settings, underscored by a willingness to take hands-on action.
- Robust negotiation and brand management skills, underpinned by a commitment to achieving growth for brand partners.
- Demonstrable capabilities in leading projects, devising account plans, and providing mentorship to team specialists.
- Strong analytical acumen with a data-driven orientation. Proficiency in Excel and PowerPoint is a must, along with the ability to swiftly use our software and tools.
What We Offer
- Career development opportunities within a leading eCommerce company.
- Competitive salary and performance-based incentives/bonus.
- Comprehensive benefits package including Health, Life, Dental insurance, and annual Health Check-Up.
- One day a week Work-from-Home (WFH) flexibility.
- 16 days of Annual Leave and 3 days of Business Leave to ensure time for rest and personal commitments.
