Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.
As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies
.
Purpose of rol
e:
Key Account Manager role will lead commercial and execution strategies for CVS and large-format customers. Responsibilities include managing customer relationships, driving sales growth, optimizing trade investment, ensuring in-store execution, and coordinating with supply chain partners for product availability. The role covers all commercial interactions from account strategy and pricing to promotional activities and requires close collaboration with trade marketing, planning, marketing, logistics, and fina
nce
Responsibilities incl
ude:
Strategic Account Management & Customer Relation
- ship Develop and execute strategic account plans (including JBP and business reviews) for CVS and Large f
- ormatcusto
- mers.Establish strong, long-term relationships with key decision-makers (buyers, category managers, stakehold
- ers).Strengthen business partnerships through regular HQ visits and contact strate
- gies.Provide timely weekly/monthly reports with performance insights at both store and account le
vels.
Profitable Revenue & Sales Target Achiev
- ement Achieve monthly, quarterly, and annual sales targets (sell-in and sell-out) by brand and cat
- egory.Optimize trade investment and customer profitability through effective margin and mix manag
- ement.Monitor and analyse promotions to drive return on investment and improve commercial effic
- iency.Manage trade spend within budget with clear ROI accountab
ility.
In-Store Execution & Distribution Mana
- gement Ensure excellent execution of 5Ps (Product, Price, Promotion, Place, POSM) in-store as p
- lanned.Coordinate with trade marketing and field execution teams to roll out promotional acti
- vities.Ensure planogram compliance and maintain consistent product availability at DC and store
- levels.Proactively resolve distribution and OOS (Out-of-Stock)
issues.
Forecasting & Cross-functional Collab
- oration Prepare accurate sales and demand forecasts; manage inventory levels and returns effe
- ctively.Collaborate with cross-functional teams (marketing, finance, supply chain) and distributors for business al
- ignment.Identify performance gaps and initiate corrective actions to ensure business goals
- are met.Deliver timely and accurate internal
reports
Data-Driven Strategy &
- Insights Analyse customer data, market trends, and competitive landscape to identify growth opportunities and whi
- te space.Deliver actionable insights on category, consumer behaviour, and store-level per
- formance.Conduct regular business reviews with data-backed performance
analysis.
Team Collaboration & Continuous Im
- provement Contribute to team and organizational objectives through strong cross-functional coll
- aboration.Identify and propose improvements in processes and systems to enhance operational e
fficiency.
W
- ho are youBachelor's degree or higher in Business Administration and Marketing or rel
- ated field.At least 3-5 years of experience in sales, account
- management.Preferable in FMCG, Personal care, Pharmacy and Grocery
- experiencedDeep understanding of CVS and large format land scape, particularly 7-Eleven (CPALL), CJ,
- Makro etc.Strong negotiation, planning, and analyt
- ical skillsExperience managing and leading end-to-end execution and working cross-f
- unctionallyStrong understanding of customer journeys, retail integration, and channe
- l dynamics.Data-driven mindset with the ability to interpret analytics and translate i
- nto action.Excellent communication, stakeholder management, and project coordinat
- ion skills.Agile, collaborative, and customer-focus
ed approach
Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is
appreciated.
