Job Description
Position: Key Account Manager
About the Role
We are looking for a high-energy, customer-centric Key Account Manager who thrives in a fast-paced e-commerce environment. If you enjoy solving problems, building strong client relationships, and driving operational excellence, this role is for you.
As a Key Account Manager, you will act as the primary point of contact between our clients and internal teams, ensuring seamless execution of day-to-day operations while delivering an exceptional customer experience.
Key Responsibilities
- Manage and nurture day-to-day relationships with assigned clients, becoming their trusted point of contact.
- Coordinate effectively with Operations, Warehouse, Logistics, and Finance teams to ensure seamless service delivery.
- Monitor the complete order lifecycle, including order processing, shipping performance, delivery timelines, returns, and operational SLAs.
- Proactively identify operational issues, perform root cause analysis, and implement practical solutions to improve efficiency.
- Prepare and share regular business reviews, performance reports, and actionable insights with clients.
- Collaborate with cross-functional teams to drive process improvements and enhance overall service quality.
- Build and maintain long-term client relationships through responsiveness, accountability, and consistent execution.
- Ensure customer satisfaction by resolving client concerns in a timely and professional manner.
- Maintain accurate operational records and ensure adherence to internal processes and service standards.
Required Qualifications & Skills
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- 2–5 years of experience in Key Account Management, Client Success, Client Servicing, or E-commerce Operations.
- Proven experience in managing client relationships and handling day-to-day operational communication.
- Strong analytical and problem-solving skills with the ability to make informed decisions under pressure.
- Excellent verbal and written communication skills with a customer-centric approach.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Hands-on experience in data analysis, reporting, and operational performance tracking.
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
- Self-motivated, proactive, and comfortable working in a dynamic, fast-paced environment.
Preferred Skills
- Experience working in the e-commerce, logistics, supply chain, or fulfillment industry.
- Ability to coordinate effectively with multiple internal stakeholders.
- Strong ownership mindset with a focus on continuous improvement and operational excellence.
What We Offer
- Opportunity to work in a fast-growing and dynamic e-commerce environment.
- Collaborative and supportive work culture.
- Exposure to cross-functional business operations.
- Career growth and professional development opportunities.
- A role where your ideas and initiatives directly contribute to customer success and business growth.
