To oversee the Payroll and HR Services providing for clients, ensuring service excellence, compliance with Thai Labor laws, and alignment with client-specific requirements. This role involves close coordination with internal teams and external clients to deliver accurate, timely, and professional support.
Responsibilities:
- Supervise and ensure the delivery of the Payroll and HR Services to clients, including statutory compliance and reporting.
- Ensure all The Payroll and HR Services comply with Thai Labor Laws, Thai tax regulations, social security requirements and other tasks that are related.
- Maintain and manage client employee data, ensuring accuracy and confidentiality.
- Act as a key point of contact for clients regarding The Payroll and HR Servicesmatters.
- Identify opportunities to upsell relevant services and solutions that align with client needs, contributing to revenue growth and client satisfaction.
- Coordinate with the internal teams and the clients to ensure smooth service delivery and resolve client inquiries.
- Prepare and review payroll-related reports, government submission documents, and other required documentation.
- Support internal and external audits related to the Payroll and HR Services.
- Contribute to process improvements and service enhancements across payroll and HR functions.
Qualifications:
- Bachelor's degree or higher in, Human Resources, Accounting, Business Administration, or a related field.
- At least 5 years of experience in HR and payroll processing, especially in client services or outsourcing, is preferred.
- Strong knowledge of Thai Labor Laws, Tax Regulations, and social security.
- Good command of Thai and English in listening, speaking, reading, and writing.
- Experience or aptitude in consultative selling, with the ability to identify client needs and recommend additional services that add value.
- Proficient in payroll software and Microsoft Office.
- High attention to detail and ability to maintain confidentiality.
- Strong communication and interpersonal skills.
