Key Account Manager

Employment Type: Full Time

Location: Remote

Experience: Key Account Management, Enterprise Sales, Client Relationship Management, Customer Success, or B2B Sales Roles

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to improve efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.

We are looking for a Key Account Manager to manage strategic enterprise accounts, strengthen long-term client relationships, and identify opportunities for account growth across Scry AI's product portfolio. This role is critical in ensuring clients receive continued business value while building trusted relationships with key decision-makers and stakeholders.

Role Overview

As a Key Account Manager at Scry AI, you will serve as the primary relationship owner for assigned strategic accounts. You will work closely with clients to understand their business priorities, monitor account health, coordinate with internal teams, and identify opportunities for expanding existing relationships.

You will collaborate with sales, product, implementation, customer success, and leadership teams to ensure client requirements are addressed effectively and commercial opportunities are managed throughout the account lifecycle.

This role is ideal for someone who understands enterprise relationships, communicates confidently with senior stakeholders, and can balance client satisfaction with commercial objectives.

Key Responsibilities

Strategic Account Management

• Manage relationships with assigned enterprise and key accounts
• Develop account plans based on client objectives, priorities, and business requirements
• Maintain regular engagement with key stakeholders and decision-makers
• Monitor account health and identify potential relationship or commercial risks

Client Relationship & Stakeholder Management

• Build trusted relationships with senior client stakeholders
• Understand evolving business requirements and communicate them to relevant internal teams
• Conduct regular client meetings, account reviews, and strategic discussions
• Ensure client concerns and requests receive appropriate internal attention

Account Growth & Revenue Opportunities

• Identify opportunities for upselling, cross-selling, renewals, and account expansion
• Position relevant Scry AI products and capabilities based on client requirements
• Collaborate with sales and product teams on commercial opportunities
• Support proposals, negotiations, renewals, and contract discussions

Client Success & Value Realization

• Monitor how clients are using Scry AI solutions and identify opportunities for greater adoption
• Work with implementation and customer success teams to address adoption challenges
• Communicate product developments and relevant capabilities to clients
• Support business reviews that demonstrate progress and measurable outcomes

Cross-Functional Coordination

• Coordinate with product, engineering, implementation, support, sales, and finance teams
• Ensure client requirements, escalations, and commitments are communicated clearly
• Track action items and maintain accountability across internal stakeholders
• Support smooth execution of implementations, expansions, and renewals

Account Reporting & Forecasting

• Maintain accurate account information, opportunities, and activities in CRM systems
• Track renewals, account revenue, pipeline opportunities, and client engagement
• Prepare account reports and updates for leadership
• Provide client and market feedback to support product and business decisions

Required Qualifications and Skills

• Experience in key account management, enterprise sales, customer success, or B2B client management
• Strong relationship-building and stakeholder management skills
• Experience managing enterprise or strategic accounts
• Ability to understand client business requirements and position technology solutions accordingly
• Strong commercial awareness and negotiation abilities
• Experience with CRM systems and account management processes
• Excellent presentation, written, and verbal communication skills
• Ability to coordinate effectively across multiple internal teams

Our Ideal Candidate

• Builds strong and trusted relationships with enterprise clients
• Understands both client objectives and commercial priorities
• Can communicate confidently with senior executives and decision-makers
• Identifies account growth opportunities without compromising client relationships
• Takes ownership of client issues and follows them through resolution
• Works effectively with sales, product, implementation, and customer success teams
• Thrives in a fast-paced, relationship-driven environment
• Is interested in AI, enterprise technology, and strategic account growth

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